Mitsubishi Fuso Truck of America has launched its FusoFirst product support program, aimed at providing full-service customer support for owners and operators of Mitsubishi Fuso medium-duty trucks.
The program encompasses many aspects, including 24/7 Roadside Assistance, a dedicated website and mobile app, ongoing operator training, availability to nationwide Fuso Service and Parts Dealerships, and ongoing training of dealership technicians.
The Roadside Assistance program provides 24/7 towing, tire service, jump-starting, lockout service and fuel/DEF fluid replenishment, all available free of charge within the United States and Canada, for any Fuso Canter FE or FG Series work truck still within its three-year/unlimited-mileage, bumper-to-bumper warranty period.
In addition to roadside assistance, the FusoFirst program includes a mobile-friendly troubleshooting web app drivers can access via their smartphone or tablet anywhere they have Internet access. Content includes a dealer locator, a link to the Roadside Assistance number, a vehicle support wizard that will walk the driver step-by-step through a number of symptom-specific troubleshooting scenarios, as well as driver assistance videos and downloadable vehicle technical information.
"We recognize that driver education and continually improving customer service are keys to a strong future," says Jecka Glasman, MFTA's president and CEO. "Our new FusoFirst program is designed to signnal our commitment to our customers in a tangible way."
Each current Fuso truck owner will receive a special FusoFirst kickoff kit that provides detailed information about the program. Kits are being mailed to current owners with trucks still under warranty. New truck owners will receive the welcome kit at the time of delivery.