Hino has expanded its Insight factory telematics platform under a partnership with Telogis, and will offer the telematics, remote diagnostics, and case management as standard equipment on its 2017 model-year medium-duty trucks.
The expanded Hino Insight platform delivers three key services to owners, including Insight Telematics powered by Telogis, Insight Remote Diagnostics (Insight RD) and Insight Case Management (Insight CM). Each truck will carry a one-year subscription to Insight Telematics powered by Telogis included with purchase.
“Our market is transforming at a pace unseen in years past. Customers are realizing the benefit of receiving real-time data in order to compete and manage their fleet in the most efficient manner," said Glenn Ellis, Hino's vice president of marketing, dealer operations and product planning. "This is not only large fleets, but also owner-operators and small-business owners."
Hino Insight Telematics delivers "real-time, mission-critical data" to customers on vehicle and driver performance to help them lower total cost of ownership and improve operational efficiencies. It also provides Hino-specific information such as DEF level, regen activity, and peer benchmarking. Electronic driver vehicle inspection report (DVIR) service is also included as part of the first year of service, according to Hino.
Insight Remote Diagnostics provides real-time notifications to customers, dealers and Hino of active diagnostic trouble codes. This integrated diagnostic software reduces downtime for critical repairs by providing standardized repair instructions, required parts list and streamlining the service process by locating the nearest dealer with availability and parts on hand.
Insight Case Management picks up these codes and provides start-to-finish communication updates during the service event process by using software and personnel at Hino Trucks Diagnostic Center to analyze and create a plan to address the trouble code. A customer is able to see the different stages of the repair process, supplying quicker response time for approvals and notifications, reducing downtime for service and repair events.
Insight Case Management also will provide automated reminders for planned maintenance so the customer can schedule a maintenance appointment at their convenience.
All 2017 model year conventional and cab-over Hino trucks will have the Insight platform standard across all models and includes a one-year subscription to Insight Telematics, and five-year coverage for Insight Remote Diagnostics and Insight Case Management. The added value of Insight strengthens Hino’s commitment to providing the lowest cost of ownership throughout the ownership lifecycle.