Carrier’s BluEdge service platform offers service that provide customers with a flexible range of options. - Photo: Carrier Transicold

Carrier’s BluEdge service platform offers service that provide customers with a flexible range of options.

Photo: Carrier Transicold

The BluEdge service platform is now fully available from Carrier Transicold’s dealer network across the U.S. and Canada.

Carrier Transicold is a part of Carrier Global Corporation (NYSE: CARR), a global provider of healthy, safe, and sustainable building and cold chain solutions.

“Maintaining the integrity of the cold chain is more important than ever, and the BluEdge service platform is designed to maximize uptime of truck and trailer refrigeration systems so that food, pharmaceuticals, biologics and other refrigerated goods move efficiently and reliably,” said Stuart Johnson, BluEdge commercial lead, Carrier Transicold.

Carrier’s BluEdge service platform offers three tiers of service that provide customers with a flexible range of options, adding augmented capabilities when integrated with Carrier Transicold’s eSolutions monitoring system.

Tier Offerings

  • Core – Supplements the original equipment factory warranty with extended coverages for major components, the entire system or a more customized approach based on customer preferences.
  • Enhance – Provides scheduled preventive maintenance inspections with proactive replacement of parts such as belts, starters, and alternators.
  • Elite – Protects through extended warranties plus preventive maintenance services resulting in the ultimate worry-free program for customers who demand the highest level of service, uptime, and fiscal certainty.

All three BluEdge tiers offer parts pricing protection, expert diagnostics, and repairs by factory-trained technicians at more than 180 Carrier Transicold dealer locations. Depending on the tier selected, customers may add certain optional features, such as overtime and call-out coverages for emergency repairs, proactive inspections, and centralized billing.

“The BluEdge program gives our fleet tremendous advantages, including extended warranty support from Carrier Transicold dealers throughout the nation,” said David Freymiller, CEO of Freymiller Inc.

For fleets that use Carrier Transicold’s cloud-based eSolutions remote monitoring system, the BluEdge platform adds enhanced benefits not previously available courtesy of the eSolutions system’s ability to monitor and analyze refrigeration unit equipment operation, in addition to logging temperatures and geographic information.

“When this diagnostic information is integrated with BluEdge service packages, dealers can proactively identify maintenance issues before they become problems for a fleet, which helps maximize uptime,” said Johnson. “Additionally, fleets can receive comprehensive access to their equipment service and repair data through the cloud, and they receive savings up to 10% on their BluEdge coverages.”

Originally posted on Work Truck Online