Commentary: New Initiatives to Improve Parts and Service Offerings
August 22, 2016
Parts and service providers are making major investments to better position themselves to be the fleets’ location of choice for maintenance and repair.
It's Not Really About the Name on the Box
July 28, 2016
Things can get confusing when a truck is down and a part is needed to complete a repair. Which part is right in a given situation can be hard to tell, and...
Q&A: Eaton's Kartch Talks About Growing Importance of the Aftermarket
July 18, 2016
Amy Kartch, director of North America Vehicle Group Aftermarket for Eaton, shared her thoughts on the major issues facing the aftermarket, what Eaton is...
8 Myths About Heavy-Duty Truck Parts
July 15, 2016
The trucking industry is rife with misconceptions about parts that make it difficult for fleet managers to be sure they are getting the parts they need.
How to Reduce Technician Turnover
July 14, 2016
Bad bosses and job duties that don’t meet employee expectations are the two main reasons technicians leave their jobs, according to Dick Finnegan, CEO of...
Independent Aftermarket Getting Poised for the Future
June 21, 2016
Fleets want to have as much choice for parts acquisition as possible, so having a strong independent aftermarket is important.
Commentary: Options for Dealing With the Technician Shortage
May 20, 2016
No matter how well-made trucks are, they are going to break down occasionally, and they will always require maintenance on a regular basis. Enter the need...
Commentary: Time to Focus on Parts
April 25, 2016
It doesn’t matter how quickly a technician diagnoses a problem; the repair will be put on hold without the right parts.
Commentary: Information Is King for Aftermarket Service Providers
March 23, 2016
The size of the truck parts and service aftermarket has grown to $107 billion and independent parts and service providers are stepping up their game to...
Commentary: Keeping DPFs Clean
February 26, 2016
Exhaust gas circulation valves and coolers and DPFs have been around since 2007, but not all fleets have a good understanding of the proper cleaning cycle.