Commentary: We Can Do Better on Brakes
May 22, 2015
We've long been aware of the inadequacies of air disc brake training, particularly in the United States.
9 Best Practices for Recruiting and Retaining Technicians
May 20, 2015
For many fleets the diesel technician shortage is already a reality. Here are nine things that will help you in your technician recruiting and retention...
Commentary: It Comes Down to Quality
April 22, 2015
While it seems like price dominates conversations about both parts purchasing and service provider selection, the reality is that it often is not the most...
Explaining the World of Remanufactured Parts
March 24, 2015
Remanufactured parts are a $7 billion business at retail, which has been growing slowly over the past 30 years but even with this growth, there are some...
Commentary: The More Things Change
March 17, 2015
2014 and 2015 might be the sweet spot for aftermarket parts and service, in large part due to the average age of the truck population.
Top Dealers Focus on Changing Customer Expectations
February 26, 2015
Top dealers know that meeting customer needs goes far beyond selling a good product. and nobody knows this better than than the fleets nominated for the...
Commentary: It's All About the Brakes
February 24, 2015
Everybody talks about the importance of properly operating brakes, but, unfortunately, the talk doesn't always translate into action.
5 Ways to Improve Shop Productivity
February 24, 2015
Every minute a truck is in the shop is a minute it’s not on the road making money. And while there is no way to eliminate all visits to the shop, improving...
Leadership in the Age of Disruption
February 3, 2015
Disruptive times call for innovative business owners to focus on vision, culture and their value proposition, said a business consultant during last week’s...
Commentary: Speak Up On Aftermarket Issues
February 2, 2015
It’s that time of year when suppliers, distributors and service providers all gather to talk to each other, share best practices and to discuss the future...