Confusion in the Aftermarket
July 16, 2015
Counterfeit. White box. Gray market. Genuine. Aftermarket. Will fit. Private label. Knock-off. All those terms are used to describe truck parts. That...
How Counterfeiting Affects the Aftermarket
July 15, 2015
Counterfeiting, gray market parts and intellectual property violations can make it hard to know what part is actually in the box you just bought.
Commentary: Tracking Truck Health
June 18, 2015
Several truck makers have been promoting uptime through remote diagnostics for a while now. But at this year’s MATS, nearly every OEM talked about their...
Commentary: We Can Do Better on Brakes
May 22, 2015
We've long been aware of the inadequacies of air disc brake training, particularly in the United States.
9 Best Practices for Recruiting and Retaining Technicians
May 20, 2015
For many fleets the diesel technician shortage is already a reality. Here are nine things that will help you in your technician recruiting and retention...
Commentary: It Comes Down to Quality
April 22, 2015
While it seems like price dominates conversations about both parts purchasing and service provider selection, the reality is that it often is not the most...
Explaining the World of Remanufactured Parts
March 24, 2015
Remanufactured parts are a $7 billion business at retail, which has been growing slowly over the past 30 years but even with this growth, there are some...
Commentary: The More Things Change
March 17, 2015
2014 and 2015 might be the sweet spot for aftermarket parts and service, in large part due to the average age of the truck population.
Top Dealers Focus on Changing Customer Expectations
February 26, 2015
Top dealers know that meeting customer needs goes far beyond selling a good product. and nobody knows this better than than the fleets nominated for the...
Commentary: It's All About the Brakes
February 24, 2015
Everybody talks about the importance of properly operating brakes, but, unfortunately, the talk doesn't always translate into action.