BestPass Says it Can Cut Number of Transponders Needed for Tolls

March 27, 2015

By Deborah Lockridge

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A company that got its start as a way for New York State Motor Truck members to more easily manage their tolls says with a new transponder it will cover nearly all toll facilities nationwide by the end of the year and eliminate the need to have half a dozen transponders in a truck.

Bestpass provides single-source payment and streamlined toll management services to fleets and announced its new Horizon transponder and an expanded network at the Mid-America Trucking Show in Louisville, Ky., Friday.

In conjunction with the company's E-ZPass-compatible transponder, the new Bestpass Horizon transponder will allow for single source toll account management for the major toll facilities not currently part of E-ZPass -- eventually removing the need for five to seven transponders.

The Horizon transponder is currently undergoing testing with early adopter fleets in Kansas and Florida. Once initial testing is complete, fleets including Schneider, Werner, Prime, and  others have committed to deploying the new solution.

The Bestpass Horizon transponder’s introduction coincides with the planned completion of affiliations with tolling authorities across North America. The addition of the Kansas Turnpike and Florida’s Turnpike, including the range of all other SunPass tolled facilities in Florida, will result in a significant number of toll road miles that are heavily traversed by commercial vehicles being added to the Bestpass service.

John Andrews, CEO, took over the helm of BestPass about four years ago. He originally joined the company as a software developer. In 2010, the company had four employees and 18,000 transponders, handing about $50 million in tolls a year. This year it has 30 employees and 145,000-plus transponders, with $322 million annual usage.

He emphasized that the company is still owned by the New York Motor Truck association so it maintains a trucker-centric business philosophy. "We do make a little bit of money, but our goal is to solve toll problems."

Andrews explained that tolling is the most unmanaged large expense in trucking -- yet it is the third to sixth largest daily expense, he said.

"E-tolling sounds like a good idea, but it shifts all the cash reimbursement that used to happen to a driver to a back office accounting function. They're spending time dealing with 33 different toll agencies. That's where we live. We have a help desk, a service center, we offload that pain."

The Bestpass solution includes E-ZPass coverage for the group’s 26 toll agencies in 15 states and the new Horizon transponder for the bulk of the authorities outside of the E-ZPass electronic toll collection network. Bestpass also works with toll authorities that use license plate read systems. Maximizing benefits in those states, Bestpass can provide customers with toll discounts for plate reads that are generally not otherwise available.

By August, Bestpass plans to have toll discount and management programs in place with 99 percent of all U.S. tolled miles, excluding only a few bridges and HOV lanes. The company is working hard to bring its services to Oklahoma and Texas before the end of 2015, and anticipates adding coast-to-coast toll facility coverage in Canada sometime in 2016.

Bestpass also offers weigh station bypass functionality on its transponders,


  1. 1. Mike Kreilen [ March 27, 2015 @ 11:37AM ]

    Is this transponder available for public consumers

  2. 2. Timothy Howard [ March 30, 2015 @ 07:50AM ]

    Bestpass is very helpful. Fast efficient customer service. Please keep in mind you need to audit your own tolls when you look at the invoice. Bestpass has an excemption template. Bestpass is an agency that is the focus point for many tolling agencys. NYS tolls are constantly wrong and I find at least 1000$ per month in errors 99% from I90 thruway.

  3. 3. Jsmes Sheppard [ April 05, 2015 @ 06:49AM ]

    @Timothy Howard you are correct about the amount of errors. It's widespread through all states and agencies that use Ezpass. It's incredible how much errant overcharges trucking companies leave on the table every month because they don't know how to read their invoice!


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