Remote Diagnostics, Volvo Trucks’ proactive diagnostic and repair planning service, was named Best Telematics Service or Solution for Commercial Vehicles by a panel of industry judges at the 10th annual Telematics Update Awards in Detroit. Volvo, the only heavy-duty truck manufacturer nominated for the prestigious award, offers Remote Diagnostics as a standard feature on all Volvo-powered Volvo trucks in North America.
Volvo edged out seven leading technology companies to win the award, presented during the Telematics Update annual conference and exhibition in Detroit.
“It’s a tremendous honor to receive the premier telematics award for commercial vehicles,” said Conal Deedy, Volvo Trucks product manager, communications and electronics. “This award is a testament to Volvo’s commitment to helping improve the way motor carriers address vehicle service needs. It also validates what we have been hearing from our customers – that Remote Diagnostics provides a valuable, user-friendly service that helps maximize vehicle uptime.”
Volvo has delivered more than 12,000 trucks equipped with Remote Diagnostics, which monitors a set of critical fault codes and delivers detailed information about the severity of the issue in real-time to the customer. This information helps customers make more informed decisions based on the urgency of a service issue.
Remote Diagnostics is proven to enhance repair accuracy and efficiency, reducing the average diagnostic time at a service location by 71 percent and lowering the average time of repair by 25 percent. The service helps improve parts availability and provides technicians at the repairing dealer with easy-to-read repair instructions before the truck arrives for service.