Citigroup Inc. said on Monday that account and payment history data on 3.9 million of its customers were lost in transit by United Parcel Service Inc.
The information was on computer tapes in a shipment UPS was transporting to an Experian credit bureau in Texas.
The tapes also contained Social Security numbers and covered CitiFinancial Branch Network customers and about 50,000 customers with closed accounts from CitiFinancial Retail Services.
Reuters reported that Citigroup sent customers a letter that said the company has received no reports of unauthorized activity. There is "little risk" of the accounts being compromised, the company said in the letter.
"We were moving this using an enhanced security procedure we specified and developed with (UPS)," said Kevin Kessinger, president of Citigroup's North America consumer finance unit, in an interview. "You can imagine how frustrated and disappointed we are that this occurred."
Norman Black, a spokesman for Atlanta-based UPS, said, "We sincerely regret that in this case we have not been able to find this package. We did conduct an exhaustive search."
Black said the company is cooperating with Citigroup, and will "do everything we can to make sure this doesn't happen again."
The information was on computer tapes in a shipment UPS was transporting to an Experian credit bureau in Texas.
The tapes also contained Social Security numbers and covered CitiFinancial Branch Network customers and about 50,000 customers with closed accounts from CitiFinancial Retail Services.
Reuters reported that Citigroup sent customers a letter that said the company has received no reports of unauthorized activity. There is "little risk" of the accounts being compromised, the company said in the letter.
"We were moving this using an enhanced security procedure we specified and developed with (UPS)," said Kevin Kessinger, president of Citigroup's North America consumer finance unit, in an interview. "You can imagine how frustrated and disappointed we are that this occurred."
Norman Black, a spokesman for Atlanta-based UPS, said, "We sincerely regret that in this case we have not been able to find this package. We did conduct an exhaustive search."
Black said the company is cooperating with Citigroup, and will "do everything we can to make sure this doesn't happen again."
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