Staff Management, Chicago, Ill., has launched a solution called Staff Link that enhances call center productivity and reduces direct labor costs.

According to Staff Management, Staff Link program meets the growing needs of telemarketing and call center industries, providing employers with a professional call center workforce to meet temporary staffing requirements.
“Our Staff Link program was developed after surveying the human resources industry and carefully measuring the needs of employers,” said Michael Miles, president of Staff Management.
The Staff Link workforce selection process follows a formula to recruit, assess, test, select, train and retain employees. Candidates are screened via a phone interview session to assess an individual’s communication skills and motivational fit, unlike job kiosks and voice response systems. Staff Management can also measure and test for data entry and retention skills. Staff Link also assess the candidate’s personality for a sales and service attitude.
For more information visit www.staffmanagement.com.
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