ABF Freight System Inc., an LTL carrier serving points throughout North America, has chosen four customer service centers to receive its President's Quality Award.
The winning facilities are located in Fargo, N.D.; Rochester, N.Y.; Buffalo, N.Y.; and Carlisle, Pa.
The selected service centers competed with 300 other ABF facilities in a rigorous selection process. Each ABF location underwent extensive facility evaluations, a nomination process, a quality awareness survey, an on-site validation audit and scrutiny by the ABF quality implementation committee.
Finalists were then recommended to President and CEO Robert Davidson, who selected the winners.
"These winning service centers have teams that are versatile and detail-oriented. Customer satisfaction, claims performance and resource management were just a few of the many considerations for this recognition."
Davidson will present the President's Quality Awards to the employees in Fargo and Buffalo on May 7 and in Rochester and Carlisle on May 8. It is the highest internal recognition awarded to ABF service centers.
ABF's freight-handling performance has been consistently recognized as best-in-class. Over the past decade, 99% of all shipments handled by ABF have moved without a loss or damage claim. Over the past two decades, ABF has received the President's Trophy for safety from the American Trucking Assns. (ATA) in virtually every year that it has been eligible.
The winning facilities are located in Fargo, N.D.; Rochester, N.Y.; Buffalo, N.Y.; and Carlisle, Pa.
The selected service centers competed with 300 other ABF facilities in a rigorous selection process. Each ABF location underwent extensive facility evaluations, a nomination process, a quality awareness survey, an on-site validation audit and scrutiny by the ABF quality implementation committee.
Finalists were then recommended to President and CEO Robert Davidson, who selected the winners.
"These winning service centers have teams that are versatile and detail-oriented. Customer satisfaction, claims performance and resource management were just a few of the many considerations for this recognition."
Davidson will present the President's Quality Awards to the employees in Fargo and Buffalo on May 7 and in Rochester and Carlisle on May 8. It is the highest internal recognition awarded to ABF service centers.
ABF's freight-handling performance has been consistently recognized as best-in-class. Over the past decade, 99% of all shipments handled by ABF have moved without a loss or damage claim. Over the past two decades, ABF has received the President's Trophy for safety from the American Trucking Assns. (ATA) in virtually every year that it has been eligible.
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