Daylight Improves Customer Service
August 10, 2000
Daylight Transportation has made some additions and changes to improve service to its customers.
The company’s web site now allows users access to personalized and expedited shipping information like ZIP-specific transit times, rate quotes, pick up requests and shipment tracing. They also introduced Daylight 2000, an Internet-based service that provides quick access to customer data and greater visibility to shipment activity. The service also streamlines internal processes and improves accuracy in areas such as rating, billing, invoicing and accounting. Daylight also added services in the Midwest and Northeast areas of the country, such as Urgent Care, providing guaranteed service and transit times that the company says rivals Air Freight, and also set up new office headquarters in Long Beach, Calif.