Con-Way Transportation Services, a subsidiary of CNF Transportation Inc., is making service performance reports available to its customers on its web site. The reports will show CON-WAY's on-time delivery performance record and other shipment-level detail.
Information will be based on
shipments moving in CON-WAY's less-than-truckload components: Con-Way Western Express, Con-Way Central Express and Con-Way Southern
Express. Bryan Millican, executive vice president, sales and marketing for CON-WAY said "For years we've provided our customers with paper monthly service performance reports. Now these report cards will be updated and available electronically on a daily basis."
Access to the information requires employees of CON-WAY customers to register on the company's web site, www.con-way.com.
The electronic "Summary Service Report" will be a table showing 13 months of shipping activity, listing the percent of on-time delivery performance. Analysis of late shipments can be completed by "drill-down" features that will allow users to see detailed
information on shipments that have not delivered within "standard" service times. This "drill down" capability can be used to go all the way to CON-WAY's document imaging system to retrieve on-screen copies
of bills of lading and delivery receipts related to a specific shipment. The number of late shipments is listed according to whether
they are 1, 2, or 3+ days late.
The site will also feature rate quotes, shipment tracking, transit time standards between zip codes, service center contact details and download of the CON-WAY
price system for use in PC's.