Con-Way Offers New Guarantee

January 25, 1999

SHARING TOOLS        | Print Subscribe
Beginning Feb. 1, Con-Way Transportation Services will offer customers a new service option that guarantees delivery by a certain transit time schedule.

Called Con-Way Guaranteed, the new service offers an automatic 100% delivery guarantee. “It’s on time or it’s on us,” said Gerald Detter, president and CEO of Con-Way.
The premium service will cost 20% more than regular base rates, added to the customer’s existing discounted price.
“Con-Way Guaranteed will give our customers peace of mind without the high cost of expediting and no loss of discounted pricing,” Detter said.
Determination of on-time service will be based on the standard transit time published on the Con-Way web site ( on the day the shipment is tendered. If Con-Way does not deliver the freight within the standard time, an invoice will be issued with a $0 balance – no need for the customer to ask for a refund.

Comment On This Story

Comment: (Maximum 2000 characters)  
Leave this field empty:
* Please note that every comment is moderated.


We offer e-newsletters that deliver targeted news and information for the entire fleet industry.


ELDs and Telematics

sponsored by
sponsor logo

Scott Sutarik from Geotab will answer your questions and challenges

View All

Sleeper Cab Power

Steve Carlson from Xantrex will answer your questions and challenges

View All