Customer Service

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November 4, 2015 - Industry News

Navistar's International Launches Top Dealer Program

Photo courtesy of Navistar.

International Truck has announced the release of its Diamond Edge Certified Program to recognize dealers for their commitment to uptime and to drive awareness of the best performing dealers to customers.

Tags: International, Awards, Customer Service, Truck Dealers

October 20, 2015 - Product News

Cooper Announces Roadmaster Fleet Service Network

Cooper Tire's Gary Schroeder by the Roadmaster display at the ATA's Management Conference and Exhibition. Photo: David Cullen

Cooper Tire and Rubber announced its Roadmaster Fleet Service Network that offers 24/7 emergency roadside tire replacement and repair for eligible commercial trucking fleets.

Tags: Cooper Tire & Rubber Co., Roadside Assistance, Customer Service, Tires, ATA MC&E

October 19, 2015 - Industry News

Mack Certified Uptime Centers Promise Fast Work on Small Repairs

Photo: Mack Trucks

The system replaces the traditional first in, first out method of working on customers’ vehicles by diverting jobs that will take under four hours to special service bays with dedicated technicians.

Tags: Vehicle Repairs, Customer Service, Mack Trucks, ATA MC&E

June 18, 2015 - Industry News

McNeilus Rolls Out Technical Support Center Hotline

Street Smart Service by McNeilus introduced a new Technical Support Center hotline to provide access to a team of technical product experts and parts support services. Photo courtesy of McNeilus

McNeilus Truck and Manufacturing’s Street Smart Service announced the new Technical Support Center hotline for the company's refuse trucks and mixers

Tags: Customer Service, Refuse Trucks, Mixer, McNeilus Truck and Manufacturing

June 15, 2015 - Product News

Meritor Expands Support for Drivetrain Direct Program

Meritor is adding dedicated customer support for aftermarket differential- and transmission-component rebuilders enrolled in the Drivetrain Direct program.

Tags: Customer Service, Meritor, Aftermarket, Transmissions, Drivetrains

March 24, 2015 - Industry News

Eaton Enhances Roadranger Service Network

Eaton added a series of initiatives to the company’s Roadranger service network to better meet the needs of North American heavy-duty trucking fleets.

Tags: Eaton, Roadranger, Transmissions, Parts and Service, Customer Service

January 22, 2015 - Industry News

Kenworth Names 2015 Dealer Council

Kenworth Truck Company has named its 2015 Kenworth Dealer Council members.The council features leading executives from among the more than 360 Kenworth dealerships in the U.S. and Canada.

Tags: Kenworth, Customer Service, Kenworth Dealer Council

January 16, 2015 - Product News

Mack Expands Support for Body Builders

Mack Trucks expanded its customer and body builder support by creating a body builder order manager position along with a support team.

Tags: Leadership, Customer Service, Mack Trucks, Dump Trucks

January 14, 2015 - Product News

Meritor Expands OnTrac Customer Service Hours

Meritor’ OnTrac Customer Service Center is now open seven days a week with expanded hours Monday through Friday.

Tags: Customer Service, Call Center, Meritor, Product Support

December 29, 2014 - Industry News

Ryder Used-Truck Customer Service Adds Language Translation

Ryder System is partnering with the telephone language interpretation service Language Select to provide support for more than 200 different languages for the company’s pre-owned vehicle customers.

Tags: Customer Service, Ryder System, Used Trucks, Certified Pre-Owned



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