November 4, 2015 - Industry News
International Truck has announced the release of its Diamond Edge Certified Program to recognize dealers for their commitment to uptime and to drive awareness of the best performing dealers to customers.
Tags: International, Awards, Customer Service, Truck Dealers
October 20, 2015 - Product News
Cooper Tire and Rubber announced its Roadmaster Fleet Service Network that offers 24/7 emergency roadside tire replacement and repair for eligible commercial trucking fleets.
Tags: Cooper Tire & Rubber Co., Roadside Assistance, Customer Service, Tires, ATA MC&E
October 19, 2015 - Industry News
The system replaces the traditional first in, first out method of working on customers’ vehicles by diverting jobs that will take under four hours to special service bays with dedicated technicians.
Tags: Vehicle Repairs, Customer Service, Mack Trucks, ATA MC&E
June 18, 2015 - Industry News
McNeilus Truck and Manufacturing’s Street Smart Service announced the new Technical Support Center hotline for the company's refuse trucks and mixers
Tags: Customer Service, Refuse Trucks, Mixer, McNeilus Truck and Manufacturing
June 15, 2015 - Product News
Meritor is adding dedicated customer support for aftermarket differential- and transmission-component rebuilders enrolled in the Drivetrain Direct program.
Tags: Customer Service, Meritor, Aftermarket, Transmissions, Drivetrains
March 24, 2015 - Industry News
Eaton added a series of initiatives to the company’s Roadranger service network to better meet the needs of North American heavy-duty trucking fleets.
Tags: Eaton, Roadranger, Transmissions, Parts and Service, Customer Service
January 22, 2015 - Industry News
Kenworth Truck Company has named its 2015 Kenworth Dealer Council members.The council features leading executives from among the more than 360 Kenworth dealerships in the U.S. and Canada.
Tags: Kenworth, Customer Service, Kenworth Dealer Council
January 16, 2015 - Product News
Mack Trucks expanded its customer and body builder support by creating a body builder order manager position along with a support team.
Tags: Leadership, Customer Service, Mack Trucks, Dump Trucks
January 14, 2015 - Product News
Meritor’ OnTrac Customer Service Center is now open seven days a week with expanded hours Monday through Friday.
Tags: Customer Service, Call Center, Meritor, Product Support
December 29, 2014 - Industry News
Ryder System is partnering with the telephone language interpretation service Language Select to provide support for more than 200 different languages for the company’s pre-owned vehicle customers.
Tags: Customer Service, Ryder System, Used Trucks, Certified Pre-Owned
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