January 21, 2010
In the heavy-duty distribution business, a long-term plan is about 18 months, according to a survey done in advance of Heavy Duty Aftermarket Week '09
It's the question on everyone's mind: "What's the best heavy-duty truck parts and service strategy for our company to take during these interesting times?
What do your customers value? A survey of HDAW attendees said availability/delivery of a product was the top thing, followed by the product knowledge of your sales staff, and third by customer service/ease of doing business
January 20, 2010
In this uncertain economic and financial environment, you may want to keep your company's finances and credit information to yourself
With slowing freight volumes and high fuel costs squeezing fleet profits, your customers may be looking to trim costs wherever they can, including in their parts purchases
Relationships - whether among family members, friends, colleagues, or business associates - enrich our life experiences. And they are never more needed, more appreciated, or more important than during challenging times
I had a call recently from a young distributor looking for a part. I had met him at Heavy Duty Aftermarket Week this year. After taking care of his part need, we discussed the upcoming HDAW '09 event
Every day, millions of replacement parts are purchased in North America for commercial trucks
January 19, 2010
Twenty-eight bucks for a windshield wiper? I was driving through Maine on one of those oppressive gray days when moisture permeated the air
The commercial vehicle industry is facing one of its most difficult periods in decades, thanks to economic and EPA regulatory issues
November 1, 2006
It's a case of natural selection in the trucking industry. Some truckers will thrive, while others fall behind.
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