61  -  74  of  74

May 5, 2010

Lip Service Just Doesn't Get It Done

How many times have you attempted to make a point to someone, perhaps repeatedly, and heard something like, "Yeah, yeah, I understand, I'll get to it"? This is a response I get from a handful of business school classmates when I make my annual call to ask for money

May 3, 2010

Stand Out From the Crowd: Building a Brand Is More Than a Logo

People often talk about the value of a brand. But have you ever wondered how much your brand is really worth

January 21, 2010

Spare Parts

For years, savvy fleet managers have been able to predict how long parts and components will last based on experience, and scheduled maintenance and replacement accordingly

January 21, 2010

Some Things to Consider in Your Business Planning

In the heavy-duty distribution business, a long-term plan is about 18 months, according to a survey done in advance of Heavy Duty Aftermarket Week '09

January 21, 2010

Eight Steps to Success

It's the question on everyone's mind: "What's the best heavy-duty truck parts and service strategy for our company to take during these interesting times?

January 21, 2010

Great Customer Service

What do your customers value? A survey of HDAW attendees said availability/delivery of a product was the top thing, followed by the product knowledge of your sales staff, and third by customer service/ease of doing business

January 20, 2010

MEMA Financial Services - Because no news isn't always good news

In this uncertain economic and financial environment, you may want to keep your company's finances and credit information to yourself

January 20, 2010

Getting To Know You - Everyone wants to know why fleets buy, but the reasons behind those decisions can be as individual as the people who make them

With slowing freight volumes and high fuel costs squeezing fleet profits, your customers may be looking to trim costs wherever they can, including in their parts purchases

January 20, 2010

Partnerships Key During Challenging Times

Relationships - whether among family members, friends, colleagues, or business associates - enrich our life experiences. And they are never more needed, more appreciated, or more important than during challenging times

January 20, 2010

Network Your Way To Success

I had a call recently from a young distributor looking for a part. I had met him at Heavy Duty Aftermarket Week this year. After taking care of his part need, we discussed the upcoming HDAW '09 event

January 20, 2010

Why Do Fleets Buy?

Every day, millions of replacement parts are purchased in North America for commercial trucks

January 19, 2010

Putting a Price on Value

Twenty-eight bucks for a windshield wiper? I was driving through Maine on one of those oppressive gray days when moisture permeated the air

January 19, 2010

Building a Better Salesperson

The commercial vehicle industry is facing one of its most difficult periods in decades, thanks to economic and EPA regulatory issues

November 1, 2006

The 'China Effect'

It's a case of natural selection in the trucking industry. Some truckers will thrive, while others fall behind.


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