Idle Chat, a live, online tool for driver recruitment, has been announced. Idle Chat agents monitor carrier websites and social media recruitment pages to communicate live with driver visitors.
With over 6 million Google keyword searches for truck driving jobs every month, Idle Chat is a valuable new resource for companies eager to fill open driver positions.
Among Idle Chat's initial, proof-of-concept customers are US Xpress, the third largest truckload carrier in North America, and Melton Truck Lines, an international flatbed carrier.
Additional driver data is collected so follow up can evolve beyond a recruiter's call.
Idle Chat's software enables a chat agent to see every driver on a company site and what page they're on at any given time. Idle Chat can also work on social media pages, landing pages and online ads.
The driver can take the initiative to click on a chat button or the chat agent can launch a proactive pop-up invitation to engage the driver. The agent might ask if the driver has any questions, for example.
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