Great Dane Offers Emergency Road Service for AdvantEdge Customers
February 2012, TruckingInfo.com - Feature
Following the successful launch of its national account parts and service program just over a year ago, Great Dane is set to roll out emergency road service (ERS) exclusively for its AdvantEdge customers.
Great Dane added 24-hour emergency support to its unique lineup of AdvantEdge benefits in response to needs expressed by current plan members.
"We had a tremendous reaction to the launch of our AdvantEdge program, which provides customers with cost-effective, streamlined access to parts and service at more than 100 participating Great Dane distributors throughout North America," said Dave Durand, vice president aftermarket parts. "The availability of emergency road service is a crucial part of the safety and security of both personnel and freight for our customers. Now, AdvantEdge members can rest assured knowing we are prepared to deploy assistance around the clock."
ERS is available 24-hours a day, seven days a week in the United States, Canada and Mexico through Great Dane's mobile network. Services include towing, trailer and tractor repair, maintenance on reefer units and tires, and drop-lot facilities. AdvantEdge promises competitive labor rates, and guaranteed up-front estimates will be offered. The plan's signature parts price protection is available to AdvantEdge members at more than 20,000 certified mobile providers.
Breakdown service is provided by Interstar North America, a maintenance and repair management network providing road service for the commercial and intermodal transportation industries.
"We're not launching this service to compete with other roadside service providers, it's just something we felt offered good value to Great Dane customers and prospective Great Dane customers," Durand says. "
AdvantEdge members can access customer support at any time by calling toll-free 877-506-9582, by visiting Great Dane's website.