Michelin Commercial Service Network

February 2011, - Feature

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Michelin Americas Truck Tires is introducing the Michelin Commercial Service Network, a franchise network of commercial tire dealers to provide consistent, high-quality service across the U.S.

The network will offer a comprehensive service package including road service, online operating manuals and online fleet reporting. Fleets will receive consistent service from network dealers with highly trained technicians, professional equipment, and casing management, all ensured by rigorous certification and audit standards.

"Now, more than ever, it is imperative for trucking fleets to maximize their uptime to meet the demands of their customers," said Francois Corbin, chief operating officer, Michelin Americas Truck Tires.

Network dealers will provide consistent supply of new tires and retreads, 24/7/365 service, and highly trained service technicians. After hours road service will be coordinated through a centralized dispatch system with no dispatch fee for national account fleets. Fleets can track their ERSactivity through online reporting on individual ERSevents and a comprehensive fleet ERSanalysis.

To raise service consistency to a new level, fleets can receive a customized online service manual that gives visibility of the fleet's specifications and requirements to both the servicing network and the fleet's terminals. The online service manual provides seamless notification of changes across fleet terminals and the entire Michelin Commercial Service Network of dealers.

To help fleets in managing assets and reducing costs, the Michelin Commercial Service Network offers fleet managers powerful online reporting tools. Easy-to-use dashboard reporting helps track everything from purchases to scrap tires while providing visibility that enables fleet managers to monitor and help reduce operational tire costs. Fleets can spend less time gathering and analyzing data and more time making decisions. Fleets will receive robust data as the entire servicing network is integrated into this online reporting system.

The Michelin Commercial Service Network also boasts a full catalog of Web-based training to help fleets stay up to date on maintenance standards and safety practices with courses developed by Michelin. The training includes a wide selection of general business courses.

For more information, visit

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