Eaton Warranty Program
August 2008, TruckingInfo.com - Feature
Eaton's new warranty program allows technicians, service managers and warranty administrators at North American truck dealerships to identify and administer 19 different repairs with no outside intervention
by following clear guidelines that are accessible through the Roadranger web site. The program covers Eaton transmissions, clutches and Vorad collision warning systems.
"By eliminating the need for telephone authorizations, dealers now have the autonomy to troubleshoot, diagnose and repair the problem; submit their claims; and receive compensation in the fastest possible manner," said John Needham, warranty manager, Eaton. "Of course, they can still call us if they want to do so."
Needham noted that access to the program, which is available 24/7, is easy to find by clicking the warranty tab on the top of the Roadranger.com home page. Among the more than 50 repair guidelines available on the website, pre-authorized guidelines are provided for five automated transmission repairs, 10 manual transmission repairs, three clutch repairs and one collision warning system repair.
In each case, visitors are provided with a description of the repair, parts required, labor required, a claim code and parts disposition. Another link provides submission guidelines and all necessary forms to file the claim.
More info: www.roadranger.com