Kenworth Offers Two-Hour Truck Repair Diagnosis

October 20, 2015

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Photo courtesy of Kenworth.
Photo courtesy of Kenworth.

Kenworth is rolling out a service program for its trucks at certified dealers that would provide a full diagnostic analysis and repair estimate within two hours, the company announced at the American Trucking Associations' (ATA) Management Conference and Exhibition in Philadelphia.

The service would be offered under the Kenworth PremierCare Gold Certified program as a way to reduce truck downtime for commercial customers. Kenworth Gold Certified dealers would provide the servive at their Kenworth PremierCare ExpressLane with dedicated technicians that can provide the quick diagnosis and estimate repair time and cost, according to Kenworth.

"The goal is to do away with trucks sitting in the queue and drivers waiting for an estimate," said Jason Skoog, Kenworth's assistant general manager for sales and marketing. "And that's critical to our customers, especially when the repair may be very simple and can be completed within hours. Knowing what’s happening, quickly, will help customers make the decisions needed to keep their deliveries on schedule."

The program also includes an around-the-clock roadside assistance program supported by a call center to help drivers and fleet managers work through the issue. The dealers also offer extended evening hours on weekdays and the weekends. Diesel technicians at Kenworth Gold dealers will have "achieved the highest levels of certification."

In addition, new Kenworth Class 8 trucks with the PACCAR MX-13 engine are now standard with Kenworth TruckTech+. The system enhances vehicle diagnostics by providing information on engine health to the customer and dealer.

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