Maintenance

Dealers

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February 2014, TruckingInfo.com - Editorial

Commentary: Dealing With a Lemon

Rolf Lockwood

By Rolf Lockwood, Executive Contributing Editor

There’s no shortage of readers who want me to intervene on their behalf because they’ve been victimized in some way. At least that’s how they describe their plight. Maybe it’s a “lemon” of a truck, possibly a contract dispute, sometimes a fight with an idiotic bureaucracy. For reasons I don’t always understand, they think I’m a consumer watchdog of some sort. I’m not.

Tags: Maintenance, Dealers

May 2013, TruckingInfo.com - WebXclusive

Dealers Intensify Focus On Service

Southland International Trucks, based in the Birmingham, Ala., area, is just one of many dealers who are adding service bays. (Photo by Evan Lockridge)

By Denise Rondini

It is an old trucking industry adage that while the sales department sells the first truck, the service department sells the second, third and fourth trucks. According to David Gerrard, senior vice president of distribution at Navistar, “Without an effective relationship on the service side of the house, it is very difficult to maintain the customer relationship.”

Tags: Dealers

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