Fuel Smarts

Lawsuits Piling Up Against Pilot Flying J Following Raid

May 14, 2013

By Evan Lockridge

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Another lawsuit has been filed against the truckstop chain Pilot Flying J over allegations it cheated trucking company customers out of fuel rebates.

The Tennessean newspaper reports Alabama-based Osborn Transportation has filed suit in federal court in Alabama accusing Pilot Flying J of breach of contract, unjust enrichment fraud and violations of consumer protection statutes.

It cites the 120-page affidavit released by the FBI after agents from the bureau and the IRS raided the company’s Knoxville headquarters in mid-April, claiming the company systematically bilked customers out of rebate money and discounts they were due in a fuel purchase program without their knowledge.

Osborn claims Pilot Flying J “willfully devised and conspired to devise a scheme to defraud Pilot’s customer Osborn by deceptively reducing rebate amounts.” It is seeking punitive damages and restitution.

Since the raid, CEO Jimmy Haslam says the company has launched an internal investigation and placed some sales people on administrative leave. He has also promised to reimburse affected carriers and outlined steps the company is taking to address the allegations. Haslam has denied any wrongdoing or any knowledge about the alleged scheme.

Other lawsuits have been filed against Pilot Flying J in federal courts in Arkansas, Mississippi and Tennessee. The Osborn suit is the second to be filed in Alabama.


  1. 1. dan gerster [ May 15, 2013 @ 11:07AM ]

    you know when a company defrauds the govrnment the government cuts all contacts and contracts with the company. this should be the same for pilot corporation u screw with the american truckers u should be putt out odf buisness no trucker or trucking company should do buisness with a fraudulent company put them out of buisness make them go down the tubes

  2. 2. Steve Dupuis [ May 16, 2013 @ 06:41AM ]

    Unfortunately, it's not that simple. I sell trucks for a living and deal with the same customers as Pilot. Every single customer I talked to about this had the same reaction. While they acknowledged that Pilot cheated them out of a few pennies per gallon, the benefit of the rebate program was far greater than this. Until Pilot started the rebate program, which caused all fuel jobbers to follow, they were paying full retail for fuel. This story is good media, but all my customers hope it dies and that they're deal with Pilot remains the same.


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