Rush Enterprises has launched RushCare Service Connect, a service communication system that provides customers with an online, on-demand view of the service process for vehicles in Rush Truck Centers service departments.
by Staff
February 27, 2016
Photo: Rush Enterprises
2 min to read
Photo: Rush Enterprises
Rush Enterprises has launched RushCare Service Connect, a service communication system that provides customers with an online, on-demand view of the service process for vehicles in Rush Truck Centers service departments.
Through the RushCare Service Connect online portal, customers can receive real-time, repair updates about their vehicles. They can also communicate with service advisors and service managers and have transparency regarding their vehicle status. Customers can request new service, review and approve repair orders, and document all aspects of service events.
Ad Loading...
Portal users can add and receive attachments of estimates, POs, photos and forms online and receive updates through email notifications. The online portal is available on tablets or other mobile devices.
“We took particular care to address customer needs in designing this portal, giving them the ability to sort information within the platform, review trucks at each repair status level with a dashboard view and expand each area for more detailed vehicle information,” said Paul Tucker, director of eBusiness and digital marketing at Rush.
The RushCare Service Connect system also features repair status that incorporates TMC Vehicle Maintenance Record Standards with visual indicators for easy identification. The service integrates with a customer’s own or third-party service event management system so customers can choose to access the data how they want.
RushCare Service Connect is backed by the RushCare Customer Support team and is available in several support levels.
In addition to RushCare Service Connect monitoring, the RushCare Customer Support team also provides complimentary service scheduling, dealership location assistance, vehicle diagnostics, RushCare Rapid Parts support, emergency breakdown assistance and service issue resolution.
Ad Loading...
“RushCare Service Connect is an exciting addition to our RushCare offerings,” said Mike Besson, managing vice president, service and customer solutions at Rush. “As we look ahead, we will focus on an even closer connection between RushCare Service Connect and other initiatives in support of our customers”
Nearly 400 executives and fleet leaders will address AI, autonomy, zero-emission vehicles, and connected technologies at ACT Expo 2026 event in Las Vegas in May.
Thermo King's AI-powered telematics enhance fleet efficiency with smart monitoring, predictive maintenance, and real-time insights. Improve uptime and help reduce costs with these advanced digital solutions.
Bobit Business Media has acquired key partner agreement assets from Roadz, expanding its role as a go-to-market partner for fleet technology providers and strengthening its digital sourcing capabilities.
Cargo theft has shifted from parking-lot break-ins to organized international schemes using double brokering, phishing, and even spoofing tracking signals. In this HDT Talks Trucking video podcast episode, cargo-theft investigator Scott Cornell explains what’s changed and what fleets need to do now.
Daimler Truck’s David Carson sees early signs of tightening capacity — yet buyers remain wary, extending trade cycles and resisting a pre-2027 emissions surge.
The American Transportation Research Institute's annual analysis of truck speeds through congested interchanges yielded a new worst bottleneck this year.
