Fleet Management

Meritor Expands OnTrac Customer Service Hours

January 14, 2015

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Meritor’ OnTrac Customer Service Center is now open seven days a week with expanded hours Monday through Friday, the company announced. The new hours are aimed at improving support of North American fleets and dealers that have technical or warranty questions.

OnTrac’s new hours are 7:30 a.m. to midnight during the work week. On Saturday, the Customer Service Center will be available from 9 a.m. to 6 p.m. and 10 a.m. to 6 p.m. on Sundays. All hours of operation are in Eastern Standard Time.

“OnTrac’s technicians can now support customers and dealers across all time zones in the U.S. and Canada more quickly and efficiently,” said Charles Allen, general manager of North American service at Meritor. “Our goal is to keep fleets operating by answering questions and providing support on Meritor and Meritor WABCO-branded products.”

Customers can contact the OnTrac Customer Service Center at 866-668-7221.

For more information on Meritor, click here.

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