Goodyear Launches Emergency RoadService App
August 22, 2013 - Products
The new The Goodyear RoadService App expedites the emergency road service call process in order to help get trucks up and running again quickly. With a touch of the screen, a driver will be placed in contact with the 24/7 Goodyear-FleetHQ Solution Center, where trained tire professionals will collect vital information, including the location of the driver’s immobilized truck.
The Goodyear RoadService App can be downloaded to Androids from Google’s Play Store and to iPhones from Apple’s App Store, at no charge.
Goodyear-FleetHQ Solution Center professionals will then locate the nearest Goodyear commercial tire dealership and dispatch a tire service technician with the right tire and adequate equipment to the truck’s location. The technician will assess the truck’s tire condition and render the appropriate tire service.
Goodyear-FleetHQ provides an average roll-time of just two hours and 11 minutes from the moment that a truck driver contacts the 24/7 Goodyear-FleetHQ Solution Center to the moment his or her truck returns to service.
The Goodyear RoadService App also contains a “My Information” feature that allows drivers, when appropriate, to enter vital information like tractor and trailer unit numbers and other data before they contact the Goodyear-FleetHQ Solution Center.
The app also lets users search for nearby Goodyear commercial truck tire dealerships and provides information about the products, services and hours of operation that these dealerships offer.
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