Averitt Express, a transportation and logistics provider in Cookesville, Tenn., was recently profiled by Internet Week Magazine in an article focusing on customer relationship management.
The story featured Averitt Express, along with other companies who are using web technology and customer relationship management tactics to attract and retain customers.
The article highlights Averitt’s web site, including shipment tracing system, image-viewing system, customized reporting and workflow, rate inquires, service standards, and bill-of-lading program. The article also references Averitt's customer relationship programs, such as online text chats, voice-over-IP web chats, online question-and-answer tool, and Internet telephony, which will allow Averitt customers to speak with call center associates via the company’s web site.
The story featured Averitt Express, along with other companies who are using web technology and customer relationship management tactics to attract and retain customers.
The article highlights Averitt’s web site, including shipment tracing system, image-viewing system, customized reporting and workflow, rate inquires, service standards, and bill-of-lading program. The article also references Averitt's customer relationship programs, such as online text chats, voice-over-IP web chats, online question-and-answer tool, and Internet telephony, which will allow Averitt customers to speak with call center associates via the company’s web site.
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