Aftermarket

NTEA Member Verification Program Promotes Commitment to Excellence

January 05, 2011

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The National Truck Equipment Association has made enhancements to its Member Verification Program.
MVP members are recognized distributors, manufacturers and upfitters who have implemented quality business practices and have verified compliance with specific government safety regulations.

The refinement of the program will include implementing two new optional MVP criteria and further modifying two existing criteria. These program improvements will allow NTEA members to gain greater recognition by demonstrating their commitment to achieve excellence.

Implementation of the two new optional criteria goes into effect July 1, 2011. The first criterion addition is to provide documentation of a written or published Environmental or Sustainability Policy. The second new criterion requires companies to have written and documented customer Post-Sale Follow-up Processes.

In addition, the Quality Assurance Program criterion will become required and the already-required Certified Shop Employees criterion will increase from having 10 percent of the shop employees certified to 20 percent in order to meet MVP status.

NTEA Executive Director Jim Carney said, "With the introduction of updated criteria, we have raised the MVP designation to an even higher level to help showcase the quality and customer service efforts of our members on behalf of
the industry."

The NTEA has underwritten and provides this program so that members can participate free of charge to show their commitment to quality, safety and professionalism. To view the full list of companies that have received the MVP designation since its inception in 2005, or to obtain an application and details on how to achieve this prestigious industry acknowledgment, go to www.ntea.com


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