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Articles

Dealer Vs. Distributor: Panel Highlights Importance of Service Operations

OEM truck dealers and independent aftermarket distributors often have a love/hate relationship. So Stu MacKay, president of market research and consulting firm MacKay & Co., got a dealer and a distributor on stage at HDAW for a panel discussio

Jason Bader tells distributors at HDAW how to find cash in their businesses.

Articles

Four Ways to Find Cash in Your Business

A fundamental understanding of what constitutes the cash in your business is key to making the most of it. That was the message from Jason Bader, consultant from The Business Team, in one of the best business sessions - Finding Cash in Your Busines

Articles

Lip Service Just Doesn't Get It Done

How many times have you attempted to make a point to someone, perhaps repeatedly, and heard something like, "Yeah, yeah, I understand, I'll get to it"? This is a response I get from a handful of business school classmates when I make my annual call to ask for money

Articles

A New Groove: Alternatives Fuels and Hybrids Are Coming

We're wrapping up the winter-and-spring "show season," where conventions have shown the latest products and offered educational programs for all segments of the industry

Look for pent-up demand to push parts buying this year, but industry trends will require a closer look at what you offer customers. (Photo by Michelin)

Articles

Fleet Parts Buying Looking Up For 2010

The recession has not been good for the parts and service business. Dealers and independent distributors alike report a downturn like they've never seen

Someday soon, truckstops will be silent, thanks to on-board, engine-off climate control. (Photo by Jim Park)

Articles

APU Maintenance

No-idle climate-control systems are here to stay after years of sluggish growth and slow market acceptance

An employee at Vander Haag's uses HeavyTruckParts.net, where it lists its inventory of used, new and rebuilt parts and equipment. (Photo courtesy of Vander Haag's)

Articles

E-Commerce: Parts At Your Fingertips

Gary Courtwright, president of Frey Heavy Duty, an upstate New York-based independent distributor, says he doesn't work 8 a.m. to 5 p.m. But Courtwright's work schedule is now a moot point, because the company's customers can place an order anytime they want through an online ordering syste