Aftermarket

Help fleets prepare for unpredictable repairs on the road.

Articles

Spare Parts

For years, savvy fleet managers have been able to predict how long parts and components will last based on experience, and scheduled maintenance and replacement accordingly

As parts distributors grow, so do their delivery fleets. there are technology solutions that can help make sure you're getting the most out of both trucks and drivers.

Articles

Delivering Productivity

Pak West Paper & Packaging, Santa Ana, Calif., used to have a major problem with the amount of overtime hours its delivery fleet drivers were racking up

A technician repairs a Meritor air brake. With the new stopping rule, service providers can expect changes in 2011.

Articles

Braking News: New Regulations Could Spell Parts & Service Opportunities

Changes in the works at the Department of Transportation could spell major opportunities for independent brake shops around the nation

Articles

Some Things to Consider in Your Business Planning

In the heavy-duty distribution business, a long-term plan is about 18 months, according to a survey done in advance of Heavy Duty Aftermarket Week '09

Articles

Eight Steps to Success

It's the question on everyone's mind: "What's the best heavy-duty truck parts and service strategy for our company to take during these interesting times?

Being customer-focused helps win the pricing battle. (Photo by Jim Park)

Articles

Great Customer Service

What do your customers value? A survey of HDAW attendees said availability/delivery of a product was the top thing, followed by the product knowledge of your sales staff, and third by customer service/ease of doing business

Telematics has moved beyond satellite solutions. (Photo by STF)

Articles

It's Time For Telematics

'Aftermarket companies will be the primary drivers of many all-new product and service opportunities for both the consumer and commercial-vehicle industries," predicted the Automotive Aftermarket Industry Association in a detailed report published late last year

Don't adopt technology for technology's sake, but so you can better serve your customers. (Photo by Jim Park)

Articles

Turn Technology Into Profits

It's easy to get excited by all the possibilities technology offers us today. It's also easy to be intimidated and concerned about the challenges increasing technology in trucks poses to the independent distributor and service provider

Articles

MEMA Financial Services - Because no news isn't always good news

In this uncertain economic and financial environment, you may want to keep your company's finances and credit information to yourself

Articles

Getting To Know You - Everyone wants to know why fleets buy, but the reasons behind those decisions can be as individual as the people who make them

With slowing freight volumes and high fuel costs squeezing fleet profits, your customers may be looking to trim costs wherever they can, including in their parts purchases

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