Someday soon, truckstops will be silent, thanks to on-board, engine-off climate control. (Photo by Jim Park)


APU Maintenance

No-idle climate-control systems are here to stay after years of sluggish growth and slow market acceptance

An employee at Vander Haag's uses, where it lists its inventory of used, new and rebuilt parts and equipment. (Photo courtesy of Vander Haag's)


E-Commerce: Parts At Your Fingertips

Gary Courtwright, president of Frey Heavy Duty, an upstate New York-based independent distributor, says he doesn't work 8 a.m. to 5 p.m. But Courtwright's work schedule is now a moot point, because the company's customers can place an order anytime they want through an online ordering syste


Stand Out From the Crowd: Building a Brand Is More Than a Logo

People often talk about the value of a brand. But have you ever wondered how much your brand is really worth


Innovation in the Execution: Three Ways Suppliers May Distinguish Their Products and Services in the Aftermarket

The heavy-duty aftermarket is hardly known as a bastion of innovation. By its very nature, the business is reactive: when a component breaks down it must be repaired or replaced

Help fleets prepare for unpredictable repairs on the road.


Spare Parts

For years, savvy fleet managers have been able to predict how long parts and components will last based on experience, and scheduled maintenance and replacement accordingly

As parts distributors grow, so do their delivery fleets. there are technology solutions that can help make sure you're getting the most out of both trucks and drivers.


Delivering Productivity

Pak West Paper & Packaging, Santa Ana, Calif., used to have a major problem with the amount of overtime hours its delivery fleet drivers were racking up

A technician repairs a Meritor air brake. With the new stopping rule, service providers can expect changes in 2011.


Braking News: New Regulations Could Spell Parts & Service Opportunities

Changes in the works at the Department of Transportation could spell major opportunities for independent brake shops around the nation


Some Things to Consider in Your Business Planning

In the heavy-duty distribution business, a long-term plan is about 18 months, according to a survey done in advance of Heavy Duty Aftermarket Week '09


Eight Steps to Success

It's the question on everyone's mind: "What's the best heavy-duty truck parts and service strategy for our company to take during these interesting times?

Being customer-focused helps win the pricing battle. (Photo by Jim Park)


Great Customer Service

What do your customers value? A survey of HDAW attendees said availability/delivery of a product was the top thing, followed by the product knowledge of your sales staff, and third by customer service/ease of doing business


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