Aftermarket

Articles

Customers: Give 'em What they Want

A few three-martini lunches and a hunting trip won't hurt your chances of keeping a good customer, but it will take more than a few perks to keep today's fleets coming back

Articles

How Technology is Changing the Way Fleets Buy Parts

A decade ago, selling truck parts was mostly a face-to-face (or least voice-to-voice) business. Distributors used outside salespeople to call on fleets, independent repair shops or other service providers to build typical sales relationships

Articles

Branching Out Into New 
Markets

The heavy-duty aftermarket's been a busy place the past year as customers played catch-up on purchasing and maintenance after delaying both during the recession. That growth is slowing, however, which may make it a perfect time to consider branching out into new markets, new product lines and new endeavors

Availability can often trump price on critical parts for many owner-operators, who don't have many options for backup if the truck goes down while under a load.

Articles

Owner-Operators: 
Today's New Breed

There are three kinds of people in this world: those who make things happen, those who watch things happen and those who wonder what happened. The recent recession culled many owner-operators from the latter category

Building a PM program and tracking maintenance records brings expertise to your small fleet customers that they may not have internally.

Articles

Aftermarket Service Providers Can Help Customers Over CSA Hurdles

With 514,000 carriers running 9 million trucks and buses to contend with, the Federal Motor Carrier Safety Administration has had to develop a more effective way of tracking safety violations. It's called CSA, short for "Compliance, Safety, Accountability.

The burgeoning retrofit market offers opportunities for aftermarket sales as well as service and cleaning.

Articles

Near-Term Aftermarket Outlook a Double-Edged Sword

The recession has been good for some aftermarket parts and service providers, but others took a bit of a thrashing between 2008 and 2011. Many cash-strapped fleets decided to keep trucks in service longer, which meant an increase in parts sales and service opportunities

Superior Distributors Founder Howard Klein sits in his office in the 1970s. Below, Klein with his granddaughter Dana Klein, chief information officer, and son Rick Klein, vice president.

Articles

Superior Distributors Celebrates 50-Year Milestone

Superior Distributors in Elmwood Park, N.J., has come a long way since its start in the trunk of founder Howard Klein's '62 Falcon station wagon in 1962.

Articles

Dealer Perspective

Each year, I spend some time chatting with some of the nation's top truck dealers, those nominated for the Truck Dealer of the Year award from American Truck Dealers association and sister publication Heavy Duty Trucking

Steph Sabo, Guest Columnist

Articles

The Great Secret

Everyone is always looking for a competitive advantage, one that will take them over the top. Well, your search can stop, at least for today. Spend your time looking into the Technology & Maintenance Council of the American Trucking Associations

Articles

Five Ways Software Can Improve Your Bottom Line

It's a rare heavy-duty service shop or parts warehouse/distributor that doesn't use some kind of computer software in its operation. It might be as simple as an accounting package such as QuickBooks, or as complex as a full-feature

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