Aftermarket

Everyone has time and budget constraints these days, so your plan to create a useful training program have to be realistic.

Articles

Investing in Technician Training

The nearly 200 technicians who work for Inland Truck Parts at its locations in 10 states across the central U.S. can now heading to the Kansas City area to train in a new, dedicated training facility, complete with classroom space for nearly 100 students, three service bays and nine rebuilding benches.

Articles

Right To Repair Update

The Massachusetts state legislature passed the nation's first "Right to Repair" law last summer, but it excluded vehicles over 10,000 pounds. However, in November, state voters overwhelmingly approved a different version of the law, which includes all motor vehicles sold in the state.

Customers complaining that bad tires are suffering irregular wear? The problem may lie somewhere in the wheel-end. Photo by Jim Park.

Articles

Wheel-End Problems: Beyond the Obvious

Wheel-ends function as a system: the spindle, hub, and rim (or wheel), as well as the bearings and the fasteners, all work in concert to keep the wheels in place and the tires running straight and true. If one part of the system is out of whack, the results will be seen and felt elsewhere in the system - usually at the tires themselves.

Articles

5 Ways Software Can Improve Your Bottom Line

It's a rare heavy-duty service shop or parts warehouse/distributor that doesn't use some kind of computer software in its operation. It might be as simple as an accounting package such as QuickBooks, or as complex as a full-featured industry-specific enterprise management package.

Inland’s new 15,000-square-foot training facility houses traditional classrooms and two drive-in service bays.

Articles

Inland Truck Parts Dedicated to Training Technicians

Inland Truck Parts is an independent parts and service operation, but it says the quality of its technicians rival that of OE dealers. Its latest commitment to that is a new 15,000-square-foot training facility in Olathe, Kan., a Kansas City suburb.

Make certain that all lifts are subject to a regular program of scheduled maintenance.

Articles

7 Steps to Safely Lifting Heavy-Duty Work Vehicles

Stertil-Koni recently announced what its research has shown to be seven key steps that fleets and transit authorities should observe prior to lifting heavy-duty work vehicles in commercial maintenance facilities.

As margins are squeezed on parts sales, independents may find adding service to the equation helps boost profits.

Articles

Independents Look to Service for Growth

Consolidation, more proprietary parts and increased competition are squeezing margins for those who sell heavy-duty truck parts. Industry experts are on the record saying that in the future, aftermarket parts distributors need to have service as part of their business if they want to remain profitable.

Southland International Trucks, based in the Birmingham, Ala., area, is just one of many dealers who are adding service bays. (Photo by Evan Lockridge)

Articles

Dealers Intensify Focus On Service

It is an old trucking industry adage that while the sales department sells the first truck, the service department sells the second, third and fourth trucks. According to David Gerrard, senior vice president of distribution at Navistar, “Without an effective relationship on the service side of the house, it is very difficult to maintain the customer relationship.”

The antifreeze/cooling system for a heavy duty engine must be maintained for the entire system to operate at optimum efficiency. Each component within the system relies on the other components for peak operation and performance.

Articles

How Much Do You Know About Heavy-Duty Coolants?

n the emerging days of the heavy-duty industry, as liquid-cooled engines were being developed and heaters were added to allow winter driving, finding the right coolant could be as easy as taking a trip to your pantry. Coolant is a lot more complex today, and the more you know about it, the better you can help your customers.

Fleets don't have to be long-haul operations that go through weigh stations to be affected by the federal government's Compliance, Safety, Accountability program, but your customers may not realize that.

Articles

CSA: Aftermarket Profit Opportunity

It is not too often in the trucking industry that regulation is seen as a good thing. Yet the recent Compliance, Safety, Accountability regulations may prove the exception to the rule, at least when it comes to the heavy-duty aftermarket.

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