Aftermarket

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October 2011, TruckingInfo.com - Feature

Incorporation Options: What's the Best Fit for Your Company?

The IRS requires S-Corp owners to be paid

When you started your business, chances are there weren't quite as many options for how to organize it as there are now

Tags: Business

October 2011, TruckingInfo.com - Feature

Going Paperless

The benefits of reducing paper in your operation go way beyond being green.

By Jim Beach, Contributing Editor

We all have received those emails with the little tagline at the bottom urging us to think about the environment before printing that message

Tags: Technology

October 2011, TruckingInfo.com - Feature

Nine Ways to Help Customers Beat the Fuel Bill

Build customer loyalty by joining them in their quest for better fuel economy.

Fuel. Diesel or gasoline, it's one of your customers' biggest costs. Worldwide energy consumption will grow by 53% between 2008 and 2035, according to a repor

Tags: Issues

October 2011, TruckingInfo.com - Feature

HDAW 2012 Preview: Corporate Culture

Corporate culture is the theme for Heavy Duty Aftermarket Week 2012.

What do online shoe sales and heavy-duty parts sales have in common? They both can succeed with the help of the right kind of corporate culture

Tags: Business

October 2011, TruckingInfo.com - Feature

Winning Corporate Culture

Corporate culture is often cited as a factor in the success of companies such as Google, Disney and Southwest Airlines.

By Commentary Deborah Lockridge, Editor in Chief

When Tobin Cassels first told me about his philosophy of "servant leadership" at Southeastern Freight Lines, I must admit I mentally rolled my eyes a bit. I'm sure that, like me, in your personal or professional lif

Tags: Business

May 2011, TruckingInfo.com - Feature

The Risks of Hydrocarbon Refrigerant Blends

When the temperatures warm up, it's a good time to bone up on the dangers associated with hydrocarbon refrigerants being sold as cheap substitutes for R-134a and R-12

Tags: Managing the Shop

April 2011, TruckingInfo.com - Feature

Trailer Corrosion

By Tom Berg, Senior Editor

What deteriorates on trailers? Almost everything that's not specially built or treated to resist the ravages of road salts, flying grime and everyday weather elements

Tags: Managing the Shop

December 2010, TruckingInfo.com - Feature

Problems At The Wheel Ends Can Cause Irregular Tire Wear And Premature Failure

By Jim Park • Equipment Editor

From HDAJ's sister publication, Heavy Duty Trucking. We focus on tires here, mostly, but wheels and hubs, and the other gear that attaches tires to trucks, deserve attention too

Tags: Managing the Shop

December 2010, TruckingInfo.com - Feature

Balancing Act - Why Balance Just Tires? They Are Only One Part Of A Rotating Assembly.

By Jim Park, Equipment Editor

From HDAJ's sister publication, Heavy Duty Trucking magazine. Try starting a discussion about balancing truck wheels. You can just watch the eyeballs rolling backward in their sockets

Tags: Managing the Shop

November 2010, TruckingInfo.com - Feature

Know Your Parts

"Parts is parts" was a funny slogan to describe chicken nuggets, but when it comes to vehicle safety, it's no laughing matter

Tags: Managing the Shop

November 2010, TruckingInfo.com - Feature

Parts & Service in the New Safety Environment

By Steve Sturgess, Executive Editor

Trucks are probably the most complex vehicles on the highways today. They fairly bristle with electronic controllers, multiplexed wiring, and sensors

Tags: Issues

November 2010, TruckingInfo.com - Feature

Reman Today: Remanufacturing Faces New Pressures in a Changing World

By Jim Park, Contributing Editor

Why use new parts when used parts are half the price

Tags: Issues

November 2010, TruckingInfo.com - Feature

Rude Awakening

By Commentary Deborah Lockridge, Editor

A lot of your customers are going to find the new CSA 2010 enforcement regime painful. Helping them avoid that pain is good business

Tags: Issues

November 2010, TruckingInfo.com - Feature

Selling Has Nothing To Do With Selling

By Deborah Lockridge, Editor

'People continue to sell as if they were in a quaint Norman Rockwell painting. That no longer works like it used to," said Rich Farrell, president of Tangent Knowledge Systems, during a presentation at Heavy Duty Aftermarket Week earlier this year

Tags: Business

August 2010, TruckingInfo.com - Feature

21st Century Technicians

By Gordon Botts, Guest Columnist

My 15-year-old daughter's life goal, since she was 6 years old, has been to be a pediatrician. This year, she was able to attend a National Youth Leadership Internship in Medicine

Tags: Issues

August 2010, TruckingInfo.com - Feature

Fighting Back: Regaining Market Share

By Deborah Lockridge, Editor

In undercarriage components, independents have seen their share drop from 46 percent to 35 percent, while dealers have risen from 32 percent to 43 percent

Tags: Issues, Aftermarket, Distributors

August 2010, TruckingInfo.com - Feature

Talking to the Competition

By Editorial Deborah Lockridge, Editor

Bob Nuss has truck parts in his blood. His dad was a truck mechanic in Rockford, Ill., while he was growing up, and eventually became a Mack distributor in 1959

Tags: Business

August 2010, TruckingInfo.com - Feature

Wired For Profit: Today's Electrical Systems

A cut here, a splice there: Today's complex electrical systems won't tolerate jury-rigged repair jobs. There are fewer and fewer user-serviceable systems on trucks. (Photo by Jim Park)

By Jim Park, Contributing Editor

The more things change, the more they stay the same. Nowhere better does that expression resonate than with heavy truck electrical systems

Tags: Managing the Shop

August 2010, TruckingInfo.com - Feature

Five Tips For High-Tech Communication

Technology can be used to streamline communications and make customers happy. (Photo by W. W. Williams)

By Diana Britton, Managing Editor

Before W.W. Williams adopted a customized version of the Decisiv Service Management Platform, the Detroit Diesel and Allison Transmission distributor would keep repair quotes in an Excel file or on a Post-it note

Tags: Technology

August 2010, TruckingInfo.com - Feature

Make Training and Education Pay

By Chuck Udell, Guest Contributor

To be successful in today's heavy-duty aftermarket, you must have a clear competitive edge over your competitors

Tags: Business

May 2010, TruckingInfo.com - Feature

Hybrids Explained: HDAW Looks at the Technology

By Steve Sturgess, Executive Editor

Diesel-electric hybrids are increasingly popular in vocations such as utility trucks and pickup and delivery

Tags: Technology

May 2010, TruckingInfo.com - Feature

Dealer Vs. Distributor: Panel Highlights Importance of Service Operations

By Deborah Lockridge, Editor

OEM truck dealers and independent aftermarket distributors often have a love/hate relationship. So Stu MacKay, president of market research and consulting firm MacKay & Co., got a dealer and a distributor on stage at HDAW for a panel discussio

Tags: Business

May 2010, TruckingInfo.com - Feature

Four Ways to Find Cash in Your Business

Jason Bader tells distributors at HDAW how to find cash in their businesses.

By Steve Sturgess, Executive Editor

A fundamental understanding of what constitutes the cash in your business is key to making the most of it. That was the message from Jason Bader, consultant from The Business Team, in one of the best business sessions - Finding Cash in Your Busines

Tags: Business

May 2010, TruckingInfo.com - Feature

Lip Service Just Doesn't Get It Done

By Commentary Stu MacKay, MacKay & Co.

How many times have you attempted to make a point to someone, perhaps repeatedly, and heard something like, "Yeah, yeah, I understand, I'll get to it"? This is a response I get from a handful of business school classmates when I make my annual call to ask for money

Tags: Business

May 2010, TruckingInfo.com - Feature

A New Groove: Alternatives Fuels and Hybrids Are Coming

By Commentary Deborah Lockridge, Editor

We're wrapping up the winter-and-spring "show season," where conventions have shown the latest products and offered educational programs for all segments of the industry

Tags: Issues

May 2010, TruckingInfo.com - Feature

Fleet Parts Buying Looking Up For 2010

Look for pent-up demand to push parts buying this year, but industry trends will require a closer look at what you offer customers. (Photo by Michelin)

By Deborah Lockridge, Editor

The recession has not been good for the parts and service business. Dealers and independent distributors alike report a downturn like they've never seen

Tags: Issues

May 2010, TruckingInfo.com - Feature

APU Maintenance

Someday soon, truckstops will be silent, thanks to on-board, engine-off climate control. (Photo by Jim Park)

By Jim Park, Contributing Editor

No-idle climate-control systems are here to stay after years of sluggish growth and slow market acceptance

Tags: Managing the Shop

May 2010, TruckingInfo.com - Feature

E-Commerce: Parts At Your Fingertips

An employee at Vander Haag's uses HeavyTruckParts.net, where it lists its inventory of used, new and rebuilt parts and equipment. (Photo courtesy of Vander Haag's)

By Diana Britton, Managing Editor

Gary Courtwright, president of Frey Heavy Duty, an upstate New York-based independent distributor, says he doesn't work 8 a.m. to 5 p.m. But Courtwright's work schedule is now a moot point, because the company's customers can place an order anytime they want through an online ordering syste

Tags: Technology

May 2010, TruckingInfo.com - Feature

Stand Out From the Crowd: Building a Brand Is More Than a Logo

By Craig Fry, Guest Contributor

People often talk about the value of a brand. But have you ever wondered how much your brand is really worth

Tags: Business

March 2010, TruckingInfo.com - Feature

Innovation in the Execution: Three Ways Suppliers May Distinguish Their Products and Services in the Aftermarket

By Terry Livingston, General Manager - Americas, Commercial Vehicle Aftermarket, ArvinMeritor

The heavy-duty aftermarket is hardly known as a bastion of innovation. By its very nature, the business is reactive: when a component breaks down it must be repaired or replaced

Tags: Issues

January 2010, TruckingInfo.com - Feature

Spare Parts

Help fleets prepare for unpredictable repairs on the road.

By Tom Berg, Senior Editor

For years, savvy fleet managers have been able to predict how long parts and components will last based on experience, and scheduled maintenance and replacement accordingly

Tags: Business

January 2010, TruckingInfo.com - Feature

Delivering Productivity

As parts distributors grow, so do their delivery fleets. there are technology solutions that can help make sure you're getting the most out of both trucks and drivers.

By Diana Britton, Managing Editor

Pak West Paper & Packaging, Santa Ana, Calif., used to have a major problem with the amount of overtime hours its delivery fleet drivers were racking up

Tags: Technology

January 2010, TruckingInfo.com - Feature

Braking News: New Regulations Could Spell Parts & Service Opportunities

A technician repairs a Meritor air brake. With the new stopping rule, service providers can expect changes in 2011.

By Steve Sturgess, Executive Editor

Changes in the works at the Department of Transportation could spell major opportunities for independent brake shops around the nation

Tags: Issues

January 2010, TruckingInfo.com - Feature

Some Things to Consider in Your Business Planning

By Deborah Lockridge, Editor

In the heavy-duty distribution business, a long-term plan is about 18 months, according to a survey done in advance of Heavy Duty Aftermarket Week '09

Tags: Business

January 2010, TruckingInfo.com - Feature

Eight Steps to Success

By Gene Ely, Contributing Editor

It's the question on everyone's mind: "What's the best heavy-duty truck parts and service strategy for our company to take during these interesting times?

Tags: Business

January 2010, TruckingInfo.com - Feature

Great Customer Service

Being customer-focused helps win the pricing battle. (Photo by Jim Park)

By Deborah Lockridge, Editor

What do your customers value? A survey of HDAW attendees said availability/delivery of a product was the top thing, followed by the product knowledge of your sales staff, and third by customer service/ease of doing business

Tags: Business

January 2010, TruckingInfo.com - Feature

It's Time For Telematics

Telematics has moved beyond satellite solutions. (Photo by STF)

By Steve Sturgess, Executive Editor

'Aftermarket companies will be the primary drivers of many all-new product and service opportunities for both the consumer and commercial-vehicle industries," predicted the Automotive Aftermarket Industry Association in a detailed report published late last year

Tags: Technology

January 2010, TruckingInfo.com - Feature

Turn Technology Into Profits

Don't adopt technology for technology's sake, but so you can better serve your customers. (Photo by Jim Park)

By Deborah Lockridge, Editor

It's easy to get excited by all the possibilities technology offers us today. It's also easy to be intimidated and concerned about the challenges increasing technology in trucks poses to the independent distributor and service provider

Tags: Issues

January 2010, TruckingInfo.com - Feature

MEMA Financial Services - Because no news isn't always good news

In this uncertain economic and financial environment, you may want to keep your company's finances and credit information to yourself

Tags: Business

January 2010, TruckingInfo.com - Feature

Getting To Know You - Everyone wants to know why fleets buy, but the reasons behind those decisions can be as individual as the people who make them

With slowing freight volumes and high fuel costs squeezing fleet profits, your customers may be looking to trim costs wherever they can, including in their parts purchases

Tags: Business

January 2010, TruckingInfo.com - Feature

Partnerships Key During Challenging Times

By Guest column Joe McAleese

Relationships - whether among family members, friends, colleagues, or business associates - enrich our life experiences. And they are never more needed, more appreciated, or more important than during challenging times

Tags: Business

January 2010, TruckingInfo.com - Feature

DPF Maintenance

Diesel particulate filters may offer distributors a service opportunity. (Photo by STF)

By Steve Sturgess, Executive Editor

Every truck manufactured with a 2007 and later diesel engine is equipped with a diesel particulate filter. Many bus fleets started using them in 2005. There are something like 2 million DPFs, as they're called, in North America already

Tags: Managing the Shop

January 2010, TruckingInfo.com - Feature

Network Your Way To Success

By Guest column Marc Karon

I had a call recently from a young distributor looking for a part. I had met him at Heavy Duty Aftermarket Week this year. After taking care of his part need, we discussed the upcoming HDAW '09 event

Tags: Business

January 2010, TruckingInfo.com - Feature

Why Do Fleets Buy?

Every day, millions of replacement parts are purchased in North America for commercial trucks

Tags: Business

January 2010, TruckingInfo.com - Feature

HDAW '08 Report - Aftermarket: Where it's been, where it's going

Heavy duty distributors and product specialists have lost market share over the last 15 years, especially to independent garages, but there are opportunities for growth in several areas

Tags: Issues

January 2010, TruckingInfo.com - Feature

Managing Shop Waste

Have you looked in your shop's trash lately? If it's like a lot of shops, you may find aerosol cans, mud flaps, truck batteries, rechargeable flashligh

Tags: Managing the Shop

January 2010, TruckingInfo.com - Feature

Automatic Brake Adjusters: First Line Of Defense

Maintenance and repair of brakes has always been a vital, and sometimes overlooked, part of a heavy-duty PM program

Tags: Managing the Shop

January 2010, TruckingInfo.com - Feature

TMC: Not Just For Fleets

How well do you know your customers? Do you know the superficial stuff, like their birthday or which sports team they follow

Tags: Managing the Shop

January 2010, TruckingInfo.com - Feature

Ordering Parts Online

Most parts distribution and warehouse operations use sophisticated management and inventory control software

Tags: Technology

January 2010, TruckingInfo.com - Feature

Automate & Save

Controlling inventory is perhaps the most important aspect of a parts warehouse/distributor operation. How well inventory is managed can often mean the difference between success and failure in the heavy duty parts business

Tags: Technology

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