Addressing the Recruiting Problem

Fleet managers are taking steps to combat the technician recruiting problem, and these steps are adding up to results. READ MORE

Tags: Technician Shortage, Recruiting

Author: Thi Dao | Posted @ Wednesday, March 1, 2017 8:00 AM | » Comments(0)

Fleet Greening in Trump's America

Whatever your political opinion, there’s no doubt Trump’s agenda on the environment is vastly different from President Obama’s. READ MORE

Tags: Green Fleets, White House, Elected Leaders, Donald Trump

Author: Thi Dao | Posted @ Monday, January 16, 2017 3:55 PM | » Comments(0)

How Are Your Customer Interactions?

A positive motor pool experience means fleets are providing a streamlined experience for their customers. READ MORE

Tags: Customer Service, Motor Pools

Author: Thi Dao | Posted @ Wednesday, November 30, 2016 11:27 AM | » Comments(0)

A Reminder About Fleet Liability

Technicians, who are last to see a vehicle and who decide if and when it’s ready to go, should be aware of fleet liability. READ MORE

Tags: Liability, FLAGFA

Author: Thi Dao | Posted @ Monday, October 3, 2016 11:12 AM | » Comments(2)

Rethink Existing Policies & Procedures

Is something done a certain way because it was always done this way? Was a policy created due to one negative event, and is it still necessary or has it become too restrictive? READ MORE

Author: Thi Dao | Posted @ Friday, September 9, 2016 10:46 AM | » Comments(1)

Cheering the Industry On

The Honors Celebration is what we’ve been working toward since the beginning of the year, this moment when fleets and fleet managers are recognized for their accomplishments. READ MORE

Tags: Recognition, GFX, Awards

Author: Thi Dao | Posted @ Thursday, July 28, 2016 2:42 PM | » Comments(1)

Technician vs. Mechanic

While you may think it doesn’t matter what technicians are called if they get the same pay, moving toward the technician title adds professionalism to the industry and better reflects what modern technicians actually do. READ MORE

Tags: Staff Training, Technicians

Author: Thi Dao | Posted @ Tuesday, June 7, 2016 6:00 AM | » Comments(7)

Too Many Decision Makers

Officials who rotate in and out of their posts, with little knowledge about fleet but making changes to the department, can make poor decisions. READ MORE

Tags: Elected Leaders, City of Tampa, New York City

Author: Thi Dao | Posted @ Tuesday, May 3, 2016 3:03 PM | » Comments(1)

3D-Printed Cars Are Coming

A vehicle in the process of being printed. Photo courtesy of AutoDesk via Business Wire

A 3D-printed smart neighborhood electric vehicle (NEV) will soon be available, and it may even be smarter than your phone. READ MORE

Tags: Maintenance, Remarketing, Driver Safety, 3D Printing, Local Motors

Author: Thi Dao | Posted @ Tuesday, February 23, 2016 11:45 AM | » Comments(0)

Is There a Millennial Misconception?

File photo

If you work with millennials, you’ll know we’re not all entitled and glued to our smart phones. READ MORE

Tags: Employee Morale, Millennials

Author: Thi Dao | Posted @ Tuesday, December 22, 2015 10:20 AM | » Comments(3)

First Look at Honda’s Fuel Cell Car

Photo by Thi Dao

Honda's Steve Ellis discusses the new Clarity fuel cell sedan, fueling infrastructure in California, and whether the vehicle will be available to fleets. READ MORE

Tags: Honda, Honda Civic, Hydrogen Fuel Cell Vehicles, L.A. Auto Show

Author: Thi Dao | Posted @ Friday, November 20, 2015 4:46 PM | » Comments(0)

How Do You Connect with Your Peers?

Modern technology provides tools to somewhat replicate the networking that’s such an important part of in-person events. READ MORE

Tags: Networking, Industry Events

Author: Thi Dao | Posted @ Wednesday, November 4, 2015 3:23 PM | » Comments(1)

How Does Automation Affect Fleets?

Here's an illustration of the refuse truck helper robot. Illustration: Adrian Wirén, Mälardalens Högskola; Courtesy of Volvo

If the industry has technician training problems now, wait until a refuse truck robot joins the fleet! READ MORE

Tags: Refuse Trucks, Automation

Author: Thi Dao | Posted @ Monday, October 5, 2015 8:00 AM | » Comments(4)

Balancing Customer Service & Fleet Goals

Unhappy customers can look for service elsewhere, but sometimes giving customers what they want can lead to poor fleet management. READ MORE

Tags: Customer Service

Author: Thi Dao | Posted @ Friday, September 4, 2015 9:44 AM | » Comments(1)

How Residents Can Affect Fleet

Citizens, and sometimes individual residents, can make a significant impact to fleet management, either positively or negatively. READ MORE

Tags: Public Citizen

Author: Thi Dao | Posted @ Monday, July 13, 2015 8:00 AM | » Comments(0)

Working Together for Recruitment

Any exposure to public fleet is beneficial, even if the potential employees you’ve talked to don’t end up at your fleet. READ MORE

Tags: Recruiting, Fleet Associations

Author: Thi Dao | Posted @ Monday, June 22, 2015 1:28 PM | » Comments(0)

Know Your Audience When Using Acronyms

Are you a CAFM, CPFP, or CEM? Do you belong to MEMA or FLAGFA, or the NCSFA? Do you use CNG or LNG in your fleet? Do you even know what I’m talking about? READ MORE

Tags: Communication, Professional Development

Author: Thi Dao | Posted @ Thursday, April 30, 2015 10:34 AM | » Comments(5)

Hiring and Keeping the Best Administrative Staff

If an administrative staff member becomes more invested in the fleet industry, the job becomes more than just a job. READ MORE

Tags: Recruiting, Staff Training, Certification Program

Author: Thi Dao | Posted @ Monday, March 2, 2015 5:35 AM | » Comments(2)

Wondries Fleet Stocked 1,500 Crown Vics

Police vehicles wait at the Wondries lot for delivery.

Staff members from the Wondries Fleet Group in Alhambra, Calif., talk about selling their last 1,500 Crown Vics, the most popular vehicles sold on the national contract, and one of the biggest frustrations in government fleet sales. READ MORE

Tags: Ford Crown Victoria, Dealers, Vehicle Purchasing

Author: Thi Dao | Posted @ Monday, January 26, 2015 11:33 AM | » Comments(1)

Dealing With Objections to New Policies

If there is pushback to new policies that fleet implements, how do you convince customers they’re not always right? READ MORE

Tags: Vehicle Policy, Customer Service

Author: Thi Dao | Posted @ Tuesday, January 13, 2015 10:26 AM | » Comments(3)

Getting Help from Your Neighbors

Photo courtesy of City of Gainesville

A neighboring fleet manager touring your shop can often clearly see what could be improved that you can’t see because it has become part of the way the shop functions. READ MORE

Tags: Fleet Facility, Fleet Facility Tour

Author: Thi Dao | Posted @ Wednesday, November 5, 2014 9:33 AM | » Comments(1)

More Work, Less Staff

Photo via Wikipedia commons.

At what point does doing more with less result in doing less with less? READ MORE

Tags: Staffing, budget cuts

Author: Thi Dao | Posted @ Thursday, October 9, 2014 2:22 PM | » Comments(4)

What Impression Do You Make?

Photo via Wikipedia commons

Have you googled your fleet operation? I probably have, numerous times, looking for your fleet website. The range of information provided across the many websites I’ve seen is surprising. READ MORE

Tags: Fleet Management

Author: Thi Dao | Posted @ Tuesday, September 2, 2014 11:55 AM | » Comments(3)

Don’t Look the Other Way

If you see a trusted employee taking something that's not his to take, what do you do? If you’re a fleet manager new to an organization and see ethics violations fleet-wide, how to do you handle it? READ MORE

Tags: Ethics

Author: Thi Dao | Posted @ Tuesday, July 22, 2014 12:00 AM | » Comments(5)

Using Awards to Motivate Staff

What do awards mean to fleets, and how can they be used to improve operations and morale?

Recognition programs provide another way for fleets to reward their staff and for the industry to reward its highest performers. What might be best about recognition programs is the drive for continuous improvement. READ MORE

Tags: Awards, GFX, Employee Morale

Author: Thi Dao | Posted @ Sunday, June 1, 2014 12:00 AM | » Comments(2)


Author Bio

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Thi Dao

Executive Editor

Thi is the executive editor of Government Fleet magazine. She is interested in maintenance management and alternative fuels.


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