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The Missed Story behind RelayRides’ Suspension in New York

March 12, 2014

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New York State has finally brought the hammer down on peer-to-peer car sharer RelayRides (now known as Turo). After a lengthy investigation, the state’s Department of Financial Services (DFS) ordered RelayRides on Monday to pay a $200,000 fine and cease operations entirely; contending that RelayRides “put New Yorkers at risk through false advertising, unlicensed insurance activity and other violations.”

So what did RelayRides do wrong? Basically, it skirted New York State law by selling third-party insurance policies that were not licensed by the DFS. In New York, a car owner’s personal liability insurance policy provides coverage to any person who drives the vehicle with the owner’s permission. However, New York law does not permit an insurer to exclude coverage for a renter, as would be the case in a peer-to-peer transaction. As a result, an owner may be personally liable for any accident that occurred while the vehicle was being rented.

And so you get the claim of false advertising, such as the RelayRides commercial that claims consumers renting their cars are “covered with a million bucks worth of insurance.”

The DFS press statement reads with the typical bluster and grandstanding found in attorney generals’ announcements of Wall Street fraud busts. “We will not tolerate when companies break the law and jeopardize New Yorkers’ safety” sort of thing. In reality, RelayRides had already suspended operations in New York 10 months ago, as a result of the earlier investigation.

While this case sounds like RelayRides went down the path of “asking for forgiveness instead of permission,” it brings up more questions than answers. First, how did a reputable New York-based insurer (Hudson Insurance Co.) allow itself to get into this mess? When Hudson Insurance wrote the policy, would it not have had reasonable certainty that it would have held up under New York law?

Second, was this insurance issue ever tested in real life? For example, did the DFS step in during an actual claim in an accident involving a peer-to-peer rental and direct the car owner’s policy to be primary? More likely this is all still theoretical — in an injury accident RelayRides, Hudson Insurance and the car owner’s insurance company could be exploited for not playing by New York’s rules.

This case would not have been brought forward in states such as Washington, California and Oregon, which passed regulations ensuring that vehicle owners’ insurers would cede to the peer-to-peer company’s insurance during a rental and that the owners wouldn’t be dropped from their personal insurance for using a peer-to-peer service. In New York, RelayRides introduced similar legislation at the end of last year's legislative session.

What this case really points out is that peer-to-peer car sharing services still operate in a legal gray area in most states, and without clear direction on liability, trouble will ensue. It surely will have a chilling effect on insurance companies looking to insure peer-to-peer operations in those gray-area states, and perhaps on car owners themselves.

But there’s one more telling bit of information from this case, and it’s almost an afterthought in the consent order. It states that from June 2011 through May 14, 2013, RelayRides sold its services to 895 New York renters and 258 New York vehicle owners.

Assuming those car sharers were in New York City, America’s biggest market and one with a density ideal for car sharing, those owners realized an average of only 3.5 total customers, or about 1.7 per year.

In that same RelayRides commercial, a guy holds up a coffee cup that states that car owners can make up to $1,000 a month. Judging from the New York numbers, that claim seems woefully misleading.

While the peer-to-peer market may be gaining traction in other areas such as apartment rentals and taxi services, the peer-to-peer car sharing market is still laden with issues — perhaps the business model itself — that it needs to work through.


  1. 1. ritexcorp [ December 29, 2014 @ 09:45AM ]

    An excellent point. Where does relay rides go wrong, where AirBNB succeed? Are there similar liability issues when renting your apartment to someone who used it to commit a crime? Is the rentee held harmless by any liability policy against acts committed by the rentor, or can these rights be protected by a hold harmless agreement??

  2. 2. bill perlman [ February 27, 2016 @ 03:10PM ]

    Chris, I don't understand the following statement:
    However, New York law does not permit an insurer to exclude coverage for a renter, as would be the case in a peer-to-peer transaction. As a result, an owner may be personally liable for any accident that occurred while the vehicle was being rented.
    Didn't you mean to say that New York law PERMITS an insurer to exclude coverage ... ?
    thx for writing this informative article,
    Bill Perlman

  3. 3. Richard m [ April 01, 2016 @ 04:27AM ]

    As Chris pointed out, the phrasing is confusing.
    Anyway, I am surprised they only do 1.7 rentals a year per car.

  4. 4. Mariah [ August 31, 2016 @ 07:12PM ]

    Yes, I had to read that line a couple times too. I'm also surprised at the lack of car rentals in NYC. Even in Baltimore, I've gotten more than that per week.


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Author Bio

Chris Brown

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Executive Editor

Chris is the executive editor of Business Fleet Magazine and Auto Rental News. He covers all aspects of the fleet world.


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