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J.D. Power

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Assessing the Plusses and Minuses of Today’s Market

Ricky Beggs presents at the Auto Rental Summit's Fleet Jam Session, which also included a panel discussion on fleet funding, sales and remarketing. Photo by Amy Winter

November 12, 2014

The 2014 Auto Rental Summit was a great place to assess the state of the car rental market, both the good and the bad.

Tags: Residual Values, J.D. Power, Auto Rental Summit, Rental Car Industry, Vehicle Recalls

Author: Chris Brown | Posted @ Wednesday, November 12, 2014 2:02 PM | » Comments(0)

The Truth, to Power (Part Two)

J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars. (Part two.)

June 11, 2014

J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars.

Tags: J.D. Power, dealerships, Customer Service

Author: Chris Brown | Posted @ Wednesday, June 11, 2014 12:00 AM | » Comments(0)

The Silver Lining of Car Rental Consolidation

While the world concentrates on whether rental rates will rise, rates don’t rule the world.

December 4, 2013

While the world concentrates on whether rental rates will rise, rates don’t rule the world.

Tags: J.D. Power, Rental Rates, Rental Revenue, Customer Satisfaction

Author: Chris Brown | Posted @ Wednesday, December 4, 2013 12:00 AM | » Comments(2)

Finding Inspiration in South Florida

Here’s a quick hit of takeaways from the seminars, roundtables, networking and exhibit hall action at the 2013 Auto Rental Summit.

November 6, 2013

Here’s a quick hit of takeaways from the seminars, roundtables, networking and exhibit hall action at the 2013 Auto Rental Summit.

Tags: J.D. Power, Excise Taxes, Auto Rental Summit, Renter Rated Award

Author: Chris Brown | Posted @ Wednesday, November 6, 2013 12:00 AM | » Comments(0)

Fighting the Stigma of Car Rental Commoditization

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.

November 9, 2012

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.

Tags: J.D. Power, Customer Service, Customer Satisfaction

Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(1)

How Did Goliath Slay David?

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

November 9, 2012

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

Tags: Enterprise Rent-A-Car, J.D. Power, Hertz, Alamo Rent A Car, Avis, National Car Rental, Enterprise Holdings, ACE Rent A Car, Customer Service, Customer Satisfaction

Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(0)

Are Record Car Rental Revenues a Reason to Celebrate?

The U.S. car rental industry’s $22.4 billion in revenues for 2011 is an industry record. Here’s a closer look at the numbers.

November 30, 2011

The U.S. car rental industry’s $22.4 billion in revenues for 2011 is an industry record. Here’s a closer look at the numbers.

Tags: J.D. Power, Rental Revenue, Fact Book, industry statistics

Author: Chris Brown | Posted @ Wednesday, November 30, 2011 12:00 AM | » Comments(1)

How Did Ace Rent A Car Win the 2011 Rental Car Satisfaction Study?

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

November 15, 2011

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

Tags: J.D. Power, Customer Service, Customer Satisfaction, ACE Rent A Car

Author: Chris Brown | Posted @ Tuesday, November 15, 2011 12:00 AM | » Comments(0)

Does the 2009 Rental Car Satisfaction Study Provide Faulty Analysis?

November 24, 2009

The qualitative analysis J.D. Power provides for its 2009 Rental Car Satisfaction Study is stirring up controversy. What do you think?

Tags: J.D. Power, Rental Rates

Author: Chris Brown | Posted @ Tuesday, November 24, 2009 11:29 AM | » Comments(0)

Actual Car Quality versus Perceived Quality

June 24, 2009

Perception is reality. This statement is none truer than when it comes to attitudes about cars.

Tags: ALG, J.D. Power, Initial Quality Study, Residual Value Awards, Automotive Lease Guide

Author: Chris Brown | Posted @ Wednesday, June 24, 2009 10:01 AM | » Comments(1)

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