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Fighting the Stigma of Car Rental Commoditization

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.

November 9, 2012

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.

Tags: customer service, customer satisfaction, J.D. Power and Associates Rental Car Satisfaction

Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(1)

How Did Goliath Slay David?

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

November 9, 2012

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

Tags: Enterprise Rent-A-Car, J.D. Power, Hertz, Alamo Rent A Car, Avis, National Car Rental, Enterprise Holdings, Ace Rent A Car, J.D. Power and Associates Rental Car Satisfac, customer service, customer satisfaction

Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(0)

How Did Ace Rent A Car Win the 2011 Rental Car Satisfaction Study?

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

November 15, 2011

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

Tags: J.D. Power, customer service, customer satisfaction, Ace Rent A Car

Author: Chris Brown | Posted @ Tuesday, November 15, 2011 12:00 AM | » Comments(0)

JDPA Rental Car Satisfaction Study: Behind the Numbers

November 17, 2010

Stuart Greif, the director of the study for J.D. Power and Associates, drills down past the circle scores to analyze the factors that produced this year’s results. Factor number one—the economy, stupid!

Tags: Enterprise Rent-A-Car, customer service, Avis, airport rentals, Advantage Rent A Car, Dollar Thrifty Automotive Group

Author: Chris Brown | Posted @ Wednesday, November 17, 2010 9:16 AM | » Comments(1)

In honor of Thanksgiving, pre-printed rental agreements and one classic, funny movie.

November 25, 2009

It's hard to know what a customer has been through before he gets to the counter.

Tags: customer service

Author: Chris Brown | Posted @ Wednesday, November 25, 2009 8:18 AM | » Comments(0)

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