September 15, 2016
Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.
Tags: Customer Service, Alaska, Customer Satisfaction, customer relationship, Yelp, CSI, Online Review Websites
Author: Chris Brown | Posted @ Thursday, September 15, 2016 4:07 PM | » Comments(0)
August 25, 2014
In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.
Tags: Consolidation, Customer Service, Rental Rates, Customer Satisfaction
Author: Chris Brown | Posted @ Monday, August 25, 2014 10:00 AM | » Comments(5)
December 4, 2013
While the world concentrates on whether rental rates will rise, rates don’t rule the world.
Tags: J.D. Power, Rental Rates, Rental Revenue, Customer Satisfaction
Author: Chris Brown | Posted @ Wednesday, December 4, 2013 12:00 AM | » Comments(2)
November 9, 2012
Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.
Tags: Customer Service, Customer Satisfaction, J.D. Power and Associates Rental Car Satisfaction
Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(1)
The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.
Tags: Enterprise Rent-A-Car, J.D. Power, Hertz, Alamo Rent A Car, Avis, National Car Rental, Enterprise Holdings, ACE Rent A Car, Customer Service, Customer Satisfaction
Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(0)
November 15, 2011
In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.
Tags: J.D. Power, Customer Service, Customer Satisfaction, ACE Rent A Car
Author: Chris Brown | Posted @ Tuesday, November 15, 2011 12:00 AM | » Comments(0)
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