Auto Focus

7 Takeaways from the 2013 Car Rental Show

As I settle back at my desk, here are a few thoughts on corporate culture, ACRA, the global community, franchising, independents and a “sane” car rental market.

As I settle back at my desk, here are a few thoughts on corporate culture, ACRA, the global community, franchising, independents and a “sane” car rental market. READ MORE

Tags: Penske, Franchises, ACRA, Car Rental Show, Russell Bruno Award

Author: Chris Brown | Posted @ Thursday, April 18, 2013 12:00 AM | » Comments(0)

10 New Things at the 2013 Car Rental Show

This year’s show is highlighted by a new hotel, an anniversary toast, some special guests and seminars for newcomers and exhibitors only.

This year’s show is highlighted by a new hotel, an anniversary toast, some special guests and seminars for newcomers and exhibitors only. READ MORE

Tags: Car Rental Show

Author: Chris Brown | Posted @ Monday, April 8, 2013 12:00 AM | » Comments(0)

Addressing the Problem of Unsecured Loads

If you don’t think unsecured loads in pickups and trailers are a national problem, some new data from NHTSA, Maria Federici’s story and a disturbing video will make you think otherwise.

If you don’t think unsecured loads in pickups and trailers are a national problem, some new data from NHTSA, Maria Federici’s story and a disturbing video will make you think otherwise. READ MORE

Tags: FMCSA, Federal Motor Carrier Safety Administration, , Federal Motor Vehicle Safety Standards, NHTSA

Author: Chris Brown | Posted @ Tuesday, April 2, 2013 12:00 AM | » Comments(3)

Should the Public Be Scared of a Car Rental Oligopoly?

Consumers should be aware of the many forces at work that affect rental car rates.

Consumers should be aware of the many forces at work that affect rental car rates. READ MORE

Tags: Pricing, Hertz, Rental Rates, Dollar Thrifty

Author: Chris Brown | Posted @ Monday, March 25, 2013 12:00 AM | » Comments(0)

If Fleet Management Were Like College Basketball

Warning, you have to be a big fan of college basketball to get some of these.

Warning, you have to be a big fan of college basketball to get some of these. READ MORE

Tags: Fleet Management

Author: Chris Brown | Posted @ Wednesday, March 20, 2013 12:00 AM | » Comments(1)

6 Takeaways from the CAR Conference

At the Conference of Automotive Remarketing last week, technology, transparency and multi-platform selling took center stage.

At the Conference of Automotive Remarketing last week, technology, transparency and multi-platform selling took center stage. READ MORE

Tags: Remarketing, Technology, Conference of Automotive Remarketing, Used Vehicle Sales, Used Car Prices

Author: Chris Brown | Posted @ Monday, March 11, 2013 12:00 AM | » Comments(0)

Car Rental Pricing: Cautious Optimism

The two U.S. public car rental companies both report gains in pricing — finally — though they present different views on the cost scenario for 2013.

The two U.S. public car rental companies both report gains in pricing — finally — though they present different views on the cost scenario for 2013. READ MORE

Tags: Pricing, Hertz, Avis Budget Group, Rental Rates, Financial Report

Author: Chris Brown | Posted @ Monday, March 4, 2013 12:00 AM | » Comments(0)

What I Wish I Knew 25 Years Ago

One car rental sage reaches into his past for words of wisdom and connects it to the present and future.

One car rental sage reaches into his past for words of wisdom and connects it to the present and future. READ MORE

Tags: ACRA, Anniversary, American Car Rental Association, Michael LaPlaca

Author: Chris Brown | Posted @ Monday, February 25, 2013 12:00 AM | » Comments(1)

Rethink Your Tool Hauler

If you’re hauling a lot of tools for your contracting business, dump your pickup and consider this type of custom-built rolling toolbox.

The shelves are built for maximum visibility and accessibility of tools and equipment. With a 3/4" inch lip shelf, "No matter what bump I go over I’ve never had a tool fall out," Paulk says.

If you’re hauling a lot of tools for your contracting business, dump your pickup and consider this type of custom-built rolling toolbox. READ MORE

Tags: Spec'ing, Trailers, Tools

Author: Chris Brown | Posted @ Thursday, February 21, 2013 12:00 AM | » Comments(1)

Silvercar: Hard Questions for a New Business Model

No counter and a streamlined process are the silver linings in this playbook. But will it work with only one rental model, an Audi A4?

No counter and a streamlined process are the silver linings in this playbook. But will it work with only one rental model, an Audi A4? READ MORE

Tags: Airport Rentals, Conrac, Dallas, Silvercar

Author: Chris Brown | Posted @ Wednesday, February 13, 2013 12:00 AM | » Comments(0)

Is It Time for a Renter’s Damage Bill of Rights?

Some say the renter is already privileged to drive the rental vehicle. But self-regulation could offer a buffer against legislative overreaction.

Some say the renter is already privileged to drive the rental vehicle. But self-regulation could offer a buffer against legislative overreaction. READ MORE

Tags: Legislation, regulation, damage claims

Author: Chris Brown | Posted @ Tuesday, February 5, 2013 12:00 AM | » Comments(1)

Would You Pass a Credit Card Fee onto Your Customer?

Merchants now have the ability to do so. But for most, it’s not a good idea.

Merchants now have the ability to do so. But for most, it’s not a good idea. READ MORE

Author: Chris Brown | Posted @ Wednesday, January 30, 2013 12:00 AM | » Comments(1)

New Media Meets the Auto Industry

Facebook, Google and Microsoft Xbox are changing the way we buy cars — and how businesses interact with their customers in general.

Facebook, Google and Microsoft Xbox are changing the way we buy cars — and how businesses interact with their customers in general. READ MORE

Tags: Facebook, Google, Web marketing, Social Media, smartphone, tablet, mobile website, Social Media Marketing

Author: Chris Brown | Posted @ Wednesday, January 16, 2013 12:00 AM | » Comments(0)

Start Calling Yourself a Fleet

Small businesses that run work vehicles often don’t even know they’re “a fleet” — and they’re leaving money on the table.

Small businesses that run work vehicles often don’t even know they’re “a fleet” — and they’re leaving money on the table. READ MORE

Tags: managing small fleets, Incentives, small business owner, Fleet 101

Author: Chris Brown | Posted @ Thursday, January 10, 2013 12:00 AM | » Comments(0)

When the Alternative Goes Mainstream

The Avis offer for Zipcar was inevitable. But is it good?

The Avis offer for Zipcar was inevitable. But is it good? READ MORE

Tags: Zipcar, Car Sharing, Avis Budget Group, Hertz On Demand

Author: Chris Brown | Posted @ Wednesday, January 2, 2013 12:00 AM | » Comments(1)

Losing a Zoning War in New Hampshire

Auto-related businesses in this town feel like they’re being unfairly discriminated against by their zoning board. But what can they do?

Auto-related businesses in this town feel like they’re being unfairly discriminated against by their zoning board. But what can they do? READ MORE

Tags: Zoning, dealerships, New Hampshire

Author: Chris Brown | Posted @ Wednesday, December 26, 2012 12:00 AM | » Comments(2)

Dispelling Some Myths in the Car Rental Industry

Nostalgia is a seductive liar.

Author: Chris Brown | Posted @ Wednesday, December 19, 2012 12:00 AM | » Comments(1)

What to Expect from the New Lincoln

Lincoln’s global brand chief reveals the luxury brand’s new target audience and how it will reach them.

The 2013 MKZ retains Lincoln’s signature split-wing grille. This redesigned model, out next month, represents the new face of the brand.

Lincoln’s global brand chief reveals the luxury brand’s new target audience and how it will reach them. READ MORE

Tags: Lincoln MKS, Lincoln MKZ, Lincoln MKT, Lincoln Motor Co.

Author: Chris Brown | Posted @ Wednesday, December 5, 2012 12:00 AM | » Comments(0)

Six Trends from the LA Auto Show

This year’s press conferences showcased a diesel invasion, more affordable all-electric models, new types of car connectivity, the latest option must-haves and some serious power.

New versions of crossovers such as the new Toyota RAV4 all grew to add passenger and cargo volume, and yet all these models gained in fuel economy.

This year’s press conferences showcased a diesel invasion, more affordable all-electric models, new types of car connectivity, the latest option must-haves and some serious power. READ MORE

Tags: L.A. Auto Show

Author: Chris Brown | Posted @ Monday, December 3, 2012 12:00 AM | » Comments(0)

Five Predictions for Car Rental in 2013

As fleet sales and the used car market finally get back to normal, the land rush for vacated airport locations will produce a ground war on rates.

As fleet sales and the used car market finally get back to normal, the land rush for vacated airport locations will produce a ground war on rates. READ MORE

Tags: Federal Trade Commission, Hertz, Avis Budget Group, U-Save, Rental Rates, Advantage Rent A Car, Sixt, FTC, FSNA, merger, Fox Rent-A-Car, Franchise Services North America, Macquarie Capital

Author: Chris Brown | Posted @ Tuesday, November 27, 2012 12:00 AM | » Comments(1)

<i>Updated:</i> FTC Ruling: What it Means

Who will get the vacated Dollar Thrifty airport counters and what will happen to rates?

Author: Chris Brown | Posted @ Friday, November 16, 2012 12:00 AM | » Comments(0)

Fighting the Stigma of Car Rental Commoditization

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score. READ MORE

Tags: Customer Service, Customer Satisfaction, J.D. Power and Associates Rental Car Satisfaction

Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(1)

How Did Goliath Slay David?

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus. READ MORE

Tags: Enterprise Rent-A-Car, J.D. Power, Hertz, Alamo Rent A Car, Avis, National Car Rental, Enterprise Holdings, ACE Rent A Car, J.D. Power and Associates Rental Car Satisfac, Customer Service, Customer Satisfaction

Author: Chris Brown | Posted @ Friday, November 9, 2012 12:00 AM | » Comments(0)

Q3 Takeaway: Fleet Costs Will Go Up

Will car rental companies be able to raise prices to compensate?

Will car rental companies be able to raise prices to compensate? READ MORE

Tags: Hertz, Avis Budget Group, Dollar Thrifty Automotive Group

Author: Chris Brown | Posted @ Wednesday, November 7, 2012 12:00 AM | » Comments(0)

People Matter

At the first-ever Auto Rental Summit, there was good news for the industry on customer satisfaction and for the independent brands in a consolidated market.

At the first-ever Auto Rental Summit, there was good news for the industry on customer satisfaction and for the independent brands in a consolidated market. READ MORE

Author: Chris Brown | Posted @ Thursday, November 1, 2012 12:00 AM | » Comments(0)

Author Bio

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Chris Brown

Executive Editor

Chris is the executive editor of Business Fleet Magazine and Auto Rental News. He covers all aspects of the fleet world.

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