Auto Focus

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail. READ MORE

Tags: Customer Service, Alaska, Customer Satisfaction, customer relationship, Yelp, CSI, Online Review Websites

Author: Chris Brown | Posted @ Thursday, September 15, 2016 4:07 PM | » Comments(0)

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

Why are large van values holding up better than their compact counterparts, and will it last? READ MORE

Tags: Cargo Vans, Ford Transit Connect, Nissan NV200, Nissan NV, Ford Transit, Compact Vans, Chevrolet City Express, Ram ProMaster City

Author: Chris Brown | Posted @ Tuesday, September 6, 2016 11:26 AM | » Comments(0)

Car Rental’s Call to Action on Autonomous Vehicles

The car rental industry has built-in advantages to support a world with driverless cars, but it needs to take the next step in partnering with autonomous vehicle stakeholders.

The car rental industry has built-in advantages to support a world with driverless cars, but it needs to take the next step in partnering with autonomous vehicle stakeholders. READ MORE

Tags: Driverless Vehicle, Uber, Autonomous Vehicles, Ride Hailing

Author: Chris Brown | Posted @ Monday, August 22, 2016 3:22 PM | » Comments(2)

Iran — a Growth Market for Car Rental?

The second largest economy in the Middle East is poised for foreign investment, if post-nuclear deal jitters can be eased.

The second largest economy in the Middle East is poised for foreign investment, if post-nuclear deal jitters can be eased. READ MORE

Tags: Saudi Arabia, Iran, Middle East, UAE

Author: Chris Brown | Posted @ Wednesday, August 3, 2016 9:42 AM | » Comments(2)

Rentals and Terrorist Activity: Time to Hone the Plan

Terrorist activity is frequently tied to a rental vehicle. In today’s heightened risk environment and the potential for terrorism from within, local operators need to hone an action plan.

Photo courtesy of San Bernardino County Sheriff's Department.

Terrorist activity is frequently tied to a rental vehicle. In today’s heightened risk environment and the potential for terrorism from within, local operators need to hone an action plan. READ MORE

Tags: Liability, Department of Homeland Security, FBI, Terrorism

Author: Chris Brown | Posted @ Tuesday, July 19, 2016 4:13 PM | » Comments(0)

How Technology Is Addressing Car Rental Underutilization

Three new companies that don’t own fleet are renting your cars through their apps — and pulling traditional car rental into the new mobility agenda.

Three new companies that don’t own fleet are renting your cars through their apps — and pulling traditional car rental into the new mobility agenda. READ MORE

Tags: Peer-to-Peer, Lyft, Uber, Mobility, Transportation Network Companies, HyreCar, Skurt, Turo

Author: Chris Brown | Posted @ Wednesday, June 29, 2016 11:58 AM | » Comments(0)

Trends in the Low-Cab Forward Market

After a day with Isuzu, here are some thoughts on low-cab forward sales, diesel versus gas, and how hard is it to tilt that cab by hand, really?

"Bow to your partner." The Isuzu NPR diesel model (left, 12,000 lbs. GVWR) squares off with its gas (13,000 lbs. GVWR) counterpart.

After a day with Isuzu, here are some thoughts on low-cab forward sales, diesel versus gas, and how hard is it to tilt that cab by hand, especially on Isuzu's new Class 6 FTR? READ MORE

Tags: Isuzu Commercial Truck of America, Isuzu NPR, Low Cab Forward, Cabovers, Isuzu FTR

Author: Chris Brown | Posted @ Monday, June 27, 2016 3:45 PM | » Comments(1)

How Car Rental Companies Are Not Like Airlines

The comparison comes up regarding consolidation and its ability to improve pricing — but it’s not apples to apples.

The comparison comes up regarding consolidation and its ability to improve pricing — but it’s not apples to apples. READ MORE

Tags: Fleet Management, Consolidation, Mergers & Acquisitions, Car Rental Rates, Airlines

Author: Chris Brown | Posted @ Wednesday, June 8, 2016 10:07 AM | » Comments(6)

8 Ways Fleets Are Adapting to Urban Migration

In the new mobility eco-system, goods, services, and people still need to be moved — the hard part will be figuring out how and where fleets will take advantage.

In the new mobility eco-system, goods, services, and people still need to be moved — the hard part will be figuring out how and where fleets will take advantage. READ MORE

Tags: Carsharing, vehicle to vehicle communication, Logistics, Electric Vehicles, Transportation Network Companies, Last Mile Delivery, Urban Mobility

Author: Chris Brown | Posted @ Wednesday, May 18, 2016 9:40 AM | » Comments(0)

$3 Weekly Car Rental Rates are Unsustainable

Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.

Better technology, education, transparency, and a way to show the correlation between price and customer service are needed. READ MORE

Tags: Customer Service, Rental Rates, CarTrawler, car rental demand, Auto Europe, Brokers

Author: Chris Brown | Posted @ Tuesday, May 3, 2016 10:38 AM | » Comments(9)

A Seminal Moment for the Global Car Rental Industry

The 2016 International Car Rental Show convened the first meeting of association directors from around the world that represented an important step to communication, problem-solving, and idea-sharing between the groups. READ MORE

Tags: American Car Rental Association, Car Rental Industry, International Car Rental Show

Author: Chris Brown | Posted @ Wednesday, April 20, 2016 3:20 PM | » Comments(0)

For the Future of Car Rental, See China

The new “mobility service providers” in China (and India) may show us a world without rental counters first.

The new “mobility service providers” in China (and India) may show us a world without rental counters first. READ MORE

Tags: India, China, eHi Car Service, China Auto Rental Inc.

Author: Chris Brown | Posted @ Tuesday, March 29, 2016 11:06 AM | » Comments(4)

Fleet Management? They Have No Clue

It’s all well and good that the general public doesn’t really understand fleet management — though there are a few situations it sure would help.

It’s all well and good that the general public doesn’t really understand fleet management — though there are a few situations it sure would help. READ MORE

Tags: Fleet Management

Author: Chris Brown | Posted @ Wednesday, March 9, 2016 10:52 AM | » Comments(1)

6 Trends Moving the Truck Market

Storylines that emerged at the 2016 Work Truck Show included the move to small diesel engines, “lightweighting,” the next step for telematics, alt-fuels versus cheap oil, and delivery drones — yes, drones.

In FAA testing today, the HorseFly drone from Workhorse Custom Chassis delivers 10-lb. packages for 2 cents a mile.

Storylines that emerged at the 2016 Work Truck Show included the move to small diesel engines, “lightweighting,” the next step for telematics, alt-fuels versus cheap oil, and delivery drones — yes, drones. READ MORE

Tags: Telematics, Upfitting, NTEA, Work Truck Show, Diesel Engines, Propane Autogas, Truck Bodies, Commercial Drones

Author: Chris Brown | Posted @ Monday, March 7, 2016 4:05 PM | » Comments(0)

What Factors Influence Today’s Vocational Truck Body Designs?

Vocational work truck and van body makers must manage new technology, new regulations, and model redesigns at a faster pace than ever before.

Vocational work truck and van body makers must manage new technology, new regulations, and model redesigns at a faster pace than ever before. READ MORE

Tags: Upfitting, Truck Bodies, Reading Truck Body, Upfitters

Author: Chris Brown | Posted @ Thursday, February 25, 2016 10:16 AM | » Comments(0)

The Recall Bill Has Passed – Now Comes the Hard Part

Now that the legislation will become law, car rental operators will face many operational and compliance challenges. It’s time to work together to find solutions.

Now that the legislation will become law, car rental operators will face many operational and compliance challenges. It’s time to work together to find solutions. READ MORE

Author: Chris Brown | Posted @ Thursday, February 11, 2016 10:02 AM | » Comments(0)

The Ripple Effect of a Positive Customer Service Experience

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

They say customer service is the new marketing. A recent experience on Virgin America validates that point. READ MORE

Tags: Customer Service, Customer Loyalty

Author: Chris Brown | Posted @ Monday, January 25, 2016 2:33 PM | » Comments(1)

Combatting “Until Something Better Comes Along”

For the types of employees that view the job you gave them as transitory, how do you get them to respect the job they have right now?

For the types of employees that view the job you gave them as transitory, how do you get them to respect the job they have right now? READ MORE

Tags: Hiring, Millennials, Human Resources

Author: Chris Brown | Posted @ Thursday, January 7, 2016 10:29 AM | » Comments(1)

The Wrong Side of History

You’re either for the practice of allowing the selling of used vehicles with open recalls or against it.

You’re either for the practice of allowing the selling of used vehicles with open recalls or against it. READ MORE

Author: Chris Brown | Posted @ Wednesday, December 30, 2015 10:24 AM | » Comments(5)

Is There Hope for Car Rental Rates?

Yes, Virginia, there is hope.

Yes, Virginia, there is hope. READ MORE

Author: Chris Brown | Posted @ Wednesday, December 16, 2015 11:11 AM | » Comments(4)

Amazon’s New Delivery Model Has Implications for Fleet

Independent courier services working with Amazon.com are buying vans — lots of them.

Independent courier services working with Amazon.com are buying vans — lots of them. READ MORE

Tags: UPS, Amazon.com, Delivery service, FedEx

Author: Chris Brown | Posted @ Thursday, December 10, 2015 11:55 AM | » Comments(0)

Is Car Rental Consolidation Inevitable in Latin America?

In light of the region’s growth potential, economic volatility, local regulation and a cutthroat rate environment are factors keeping the corporates away. READ MORE

Tags: International Rentals, Latin America, Car Rental Industry

Author: Chris Brown | Posted @ Tuesday, December 1, 2015 9:28 AM | » Comments(3)

How Will New Lease Accounting Rules Affect Small Fleets?

The move to put lease obligations on the balance sheet brings up questions on whether the change would affect a company’s ability to borrow money, its financial statements and the accounting of closed- and open-end leases.

The move to put lease obligations on the balance sheet brings up questions on whether the change would affect a company’s ability to borrow money, its financial statements and the accounting of closed- and open-end leases. READ MORE

Tags: Leasing, Closed-End Leases, FASB, Open-End Leases

Author: Chris Brown | Posted @ Tuesday, November 17, 2015 10:49 AM | » Comments(0)

Why the Optimism in Car Rental?

Attendees of the 2015 Auto Rental Summit conveyed a uniformly positive outlook. In the face of the many industry threats these days, what’s up?

Attendees of the 2015 Auto Rental Summit conveyed a uniformly positive outlook. In the face of the many industry threats these days, what’s up? READ MORE

Tags: Manheim, Auto Rental Summit, Tom Webb, ABLA

Author: Chris Brown | Posted @ Wednesday, November 11, 2015 1:54 PM | » Comments(5)

Uber Vehicles and Open Recalls

New transportation modes may have built a better mousetrap, but they shouldn’t get a pass when it comes to safety.

New transportation modes may have built a better mousetrap, but they shouldn’t get a pass when it comes to safety. READ MORE

Tags: Vehicle Safety Regulations, ACRA, Recalls, Lyft, Uber, Transportation Network Companies, AutoAp

Author: Chris Brown | Posted @ Wednesday, November 4, 2015 12:03 PM | » Comments(1)

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Chris Brown

Executive Editor

Chris is the executive editor of Business Fleet Magazine and Auto Rental News. He covers all aspects of the fleet world.

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