Auto Focus

The Ripple Effect of a Positive Customer Service Experience

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

They say customer service is the new marketing. A recent experience on Virgin America validates that point. READ MORE

Tags: Customer Service, Customer Loyalty

Author: Chris Brown | Posted @ Monday, January 25, 2016 2:33 PM | » Comments(0)

Combatting “Until Something Better Comes Along”

For the types of employees that view the job you gave them as transitory, how do you get them to respect the job they have right now?

For the types of employees that view the job you gave them as transitory, how do you get them to respect the job they have right now? READ MORE

Tags: Hiring, Millennials, Human Resources

Author: Chris Brown | Posted @ Thursday, January 7, 2016 10:29 AM | » Comments(1)

The Wrong Side of History

You’re either for the practice of allowing the selling of used vehicles with open recalls or against it.

You’re either for the practice of allowing the selling of used vehicles with open recalls or against it. READ MORE

Author: Chris Brown | Posted @ Wednesday, December 30, 2015 10:24 AM | » Comments(5)

Is There Hope for Car Rental Rates?

Yes, Virginia, there is hope.

Yes, Virginia, there is hope. READ MORE

Author: Chris Brown | Posted @ Wednesday, December 16, 2015 11:11 AM | » Comments(1)

Amazon’s New Delivery Model Has Implications for Fleet

Independent courier services working with Amazon.com are buying vans — lots of them.

Independent courier services working with Amazon.com are buying vans — lots of them. READ MORE

Tags: UPS, Amazon.com, delivery service, FedEx

Author: Chris Brown | Posted @ Thursday, December 10, 2015 11:55 AM | » Comments(0)

Is Car Rental Consolidation Inevitable in Latin America?

In light of the region’s growth potential, economic volatility, local regulation and a cutthroat rate environment are factors keeping the corporates away. READ MORE

Tags: International Rentals, Latin America, Car Rental Industry

Author: Chris Brown | Posted @ Tuesday, December 1, 2015 9:28 AM | » Comments(2)

How Will New Lease Accounting Rules Affect Small Fleets?

The move to put lease obligations on the balance sheet brings up questions on whether the change would affect a company’s ability to borrow money, its financial statements and the accounting of closed- and open-end leases.

The move to put lease obligations on the balance sheet brings up questions on whether the change would affect a company’s ability to borrow money, its financial statements and the accounting of closed- and open-end leases. READ MORE

Tags: Leasing, Closed-End Leases, FASB, Open-End Leases

Author: Chris Brown | Posted @ Tuesday, November 17, 2015 10:49 AM | » Comments(0)

Why the Optimism in Car Rental?

Attendees of the 2015 Auto Rental Summit conveyed a uniformly positive outlook. In the face of the many industry threats these days, what’s up?

Attendees of the 2015 Auto Rental Summit conveyed a uniformly positive outlook. In the face of the many industry threats these days, what’s up? READ MORE

Tags: Manheim, Auto Rental Summit, Tom Webb, ABLA

Author: Chris Brown | Posted @ Wednesday, November 11, 2015 1:54 PM | » Comments(4)

Uber Vehicles and Open Recalls

New transportation modes may have built a better mousetrap, but they shouldn’t get a pass when it comes to safety.

New transportation modes may have built a better mousetrap, but they shouldn’t get a pass when it comes to safety. READ MORE

Tags: Vehicle Safety Regulations, ACRA, Recalls, Lyft, Uber, Transportation Network Companies, AutoAp

Author: Chris Brown | Posted @ Wednesday, November 4, 2015 12:03 PM | » Comments(0)

When Market Engineering Goes Bad, Again

The bankruptcy of the Haggen grocery chain shows the FTC hasn’t learned its lesson.

The bankruptcy of the Haggen grocery chain shows the FTC hasn’t learned its lesson. READ MORE

Tags: Hertz, Advantage Rent A Car, FTC, Bankruptcy, Antitrust Laws

Author: Chris Brown | Posted @ Wednesday, October 14, 2015 10:33 AM | » Comments(0)

Will VW’s Diesel Scandal Affect Values of Its Gas Models?

While brand damage is too often guided by fickle retail perception, fleet buyers and sellers — those who have been around the block in the industry — have a more tempered view of potential impacts.

While brand damage is too often guided by fickle retail perception, fleet buyers and sellers — those who have been around the block in the industry — have a more tempered view of potential impacts. READ MORE

Tags: Black Book, Volkswagen, Diesel Engines, Diesel Emissions

Author: Chris Brown | Posted @ Wednesday, September 30, 2015 8:46 AM | » Comments(0)

Should Auto Recalls Be Delineated by Severity?

Analyzing recall data gets us closer to an answer.

Analyzing recall data gets us closer to an answer. READ MORE

Tags: Vehicle Safety, Recalls, NHTSA

Author: Chris Brown | Posted @ Monday, September 14, 2015 8:40 AM | » Comments(3)

Can Alt Fuels Survive the Era of Low-Priced Gas?

Before jumping in, fleets considering alternative fuels or power must define their use cases and tailor them to the solution more than ever before.

Before jumping in, fleets considering alternative fuels or power must define their use cases and tailor them to the solution more than ever before. READ MORE

Tags: Biodiesel, Hydrogen Fuel Cell Vehicles, Propane Autogas, Alternative Fuels, Compressed Natural Gas, Hybrid Trucks, Fleet Technology Expo

Author: Chris Brown | Posted @ Thursday, August 27, 2015 4:10 PM | » Comments(0)

Implications of Auto Manufacturers Renting Cars

Should car rental companies be worried?

Should car rental companies be worried? READ MORE

Tags: Zipcar, Carsharing, car2go, DriveNow, Enterprise CarShare, Mobility

Author: Chris Brown | Posted @ Monday, August 24, 2015 3:26 PM | » Comments(1)

Six Must-Haves to Prevail as an Independent Rental Company

You can’t run a car rental business with the idea that you’re going to simply “rent cars.” READ MORE

Tags: independent operators, Car Rental Industry, Niche Markets

Author: Chris Brown | Posted @ Wednesday, August 12, 2015 3:37 PM | » Comments(1)

An Unusual Fleet Safety Story

A rural power co-op needed a way for a lineman to call for help should an emergency situation arise. Five months later, the solution was put to good use.

A lineman for a power company in Oklahoma was in the bucket of this truck when it caught fire. He used a key fob "panic button" to alert authorities to the emergency and evacuated safely.

A rural power co-op needed a way for a lineman to call for help should an emergency situation arise. Five months later, the solution was put to good use. READ MORE

Tags: Telematics, Driver Safety, GPS Insight

Author: Chris Brown | Posted @ Thursday, July 30, 2015 10:32 AM | » Comments(0)

This is the Auto Rental Summit Manifesto

To understand what Auto Rental Summit is, what it’s not and what it can be, read this.

To understand what Auto Rental Summit is, what it’s not and what it can be, read this. READ MORE

Tags: Auto Rental Summit, Auto Rental News Professional of the Year, Renter Rated Award

Author: Chris Brown | Posted @ Wednesday, July 29, 2015 9:40 AM | » Comments(2)

John Tague and the New Hertz

Today’s conference call was the debutant ball for Hertz’s new CEO, in which he set the company’s direction on regaining market share, fixing Dollar and Thrifty, the threat from Uber, Hertz’s exit from carsharing, prepaid rentals and more.

Today’s conference call was the debutant ball for Hertz’s new CEO, in which he set the company’s direction on regaining market share, fixing Dollar and Thrifty, the threat from Uber, Hertz’s exit from carsharing, prepaid rentals and more. READ MORE

Tags: Hertz, Quarterly Earnings, John Tague

Author: Chris Brown | Posted @ Friday, July 17, 2015 2:31 PM | » Comments(8)

The Off-Leases are Coming! Are You Ready?

The used car market will face a confluence of factors to make 2016 a challenging year.

The used car market will face a confluence of factors to make 2016 a challenging year. READ MORE

Tags: Leasing, Depreciation, Manheim, NADA, Used Car Market, Tom Webb

Author: Chris Brown | Posted @ Wednesday, July 15, 2015 11:06 AM | » Comments(1)

Potential Impacts of New Truck Emissions Standards

History tells us to plan for disruption.

Author: Chris Brown | Posted @ Thursday, July 9, 2015 10:01 AM | » Comments(0)

It’s Time to Pass the Recall Bill

The death of a renter in a vehicle under open recall underscores the need for federal recall legislation.

The death of a renter in a vehicle under open recall underscores the need for federal recall legislation. READ MORE

Author: Chris Brown | Posted @ Wednesday, July 1, 2015 3:42 PM | » Comments(0)

How Much Does Driving Style Affect MPG?

We conducted three tests using an in-vehicle data logger with surprising results — and some questions on whether one car’s computer is telling the truth on fuel economy.

We conducted three tests using an in-vehicle data logger with surprising results — and some questions on whether one car’s computer is telling the truth on fuel economy. READ MORE

Tags: Idling, EPA, Fuel Economy, FleetCarma, OBDII Device

Author: Chris Brown | Posted @ Wednesday, June 24, 2015 12:46 PM | » Comments(0)

Would Car Rental in Europe Benefit from Consolidation?

A market controlled by brokered transactions will continue to suffer price pressures and customer service issues.

A market controlled by brokered transactions will continue to suffer price pressures and customer service issues. READ MORE

Tags: Consolidation, prepaid rentals, Auto Europe, European Union, Brokers, Thermeon

Author: Chris Brown | Posted @ Wednesday, June 10, 2015 12:13 PM | » Comments(1)

Where is Car Rental Growing?

A recent report predicts that global car rental revenues will double by 2020 — but from where?

A recent report predicts that global car rental revenues will double by 2020 — but from where? READ MORE

Author: Chris Brown | Posted @ Wednesday, May 27, 2015 9:07 AM | » Comments(2)

The Promise of Telematics for Small Fleets

Did you know women really are safer drivers than men? Using this and other types of big data to analyze risk is the new frontier for small fleets. READ MORE

Author: Chris Brown | Posted @ Thursday, May 21, 2015 12:09 PM | » Comments(1)

Previous||1234567891011||

Author Bio

sponsored by

Chris Brown

Executive Editor

Chris is the executive editor of Business Fleet Magazine and Auto Rental News. He covers all aspects of the fleet world.

Newsletter

We offer e-newsletters that deliver targeted news and information for the entire fleet industry.

GotQuestions?

Lubricants

The expert, Mark Betner from CITGO, will answer your questions

View All