Cummins launched Cummins Care, an enhanced customer assistance program providing 24/7 response.
The new program is the latest addition to the operation located at the new Cummins Customer Support Center in Nashville, Tenn.
Cummins employs 110 specialists at the 25,000-square-foot facility who are trained to answer questions and assist customers with tapping into a 3,500-plus-location network to find the nearest authorized service location that can quickly meet the customer's specific service requirements.
Cummins Care also can answer questions regarding the latest on- and off-highway engine and product technology, including EPA 2010 and Tier 4 Interim standards. The Nashville-based team is also prepared to answer all operational questions on topics such as fuel and oil specifications and maintenance intervals.
Cummins Care uses the same 1-800-DIESELS number that customers know today. The enhanced support hours will be extended to 24 hours a day, 7 days a week, starting in July.
The new program is the latest addition to the operation located at the new Cummins Customer Support Center in Nashville, Tenn.
Cummins employs 110 specialists at the 25,000-square-foot facility who are trained to answer questions and assist customers with tapping into a 3,500-plus-location network to find the nearest authorized service location that can quickly meet the customer's specific service requirements.
Cummins Care also can answer questions regarding the latest on- and off-highway engine and product technology, including EPA 2010 and Tier 4 Interim standards. The Nashville-based team is also prepared to answer all operational questions on topics such as fuel and oil specifications and maintenance intervals.
Cummins Care uses the same 1-800-DIESELS number that customers know today. The enhanced support hours will be extended to 24 hours a day, 7 days a week, starting in July.
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